ComplaintsforLiving Canvas Tattoos, Inc.

• Initial Complaint

  01/31/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  The facts of the situation:Oct 9, 2021 took a deposit of $80 for a mockup drawing of a cover up that was to be done Jan 31, 2022, we gave him until that day and still have not seen any drawing or representation of what his idea of the cover up looked like.The amount disputed is $80, its not the amount that is concerning its the principal taking money that isn't earned.The company or rather the employee stated that he would keep in contact and as well as provide a mock up along the way so we could get an idea of what the tattoo cover up would look like.The dispute is over the fact that the company changed policy over who could be in the building at the time of the tattoo'ing and mask mandate that most other companies were not enforcing at the time that this change was put in place.At this time when I got off the phone with the company they refused to refund any money per their policy, but they voided their own contract by not supplying the mock-up before the work was to be done, no one would allow someone else to say what something will look like before being tattoo'ed.Due to the covid restrictions they put in place, there should have been an exemption.

  Business response

  02/01/2022

  To whom it may concern,

  As the owner of Living Canvas I have reviewed and discussed the situation with the artist. Living Canvas has a strict policy of not sending out any designs to customers. Although the artist went against our policy without my knowledge by telling you he would do so, he still did not show you a design. Although all deposits are non-refundable, as stated on your receipt, I am going to have the artist fully refund the $80 fee. It's my hope that this will make the complainant whole. 

  As far as the mask and no guest policy stated in the complaint this has been our policy since we've been dealing with the ***** pandemic two years ago. As a matter of fact, when you came for your consultation you refused to wear a mask and the consultation had to be done outside our facility. This is a policy we keep in place in order to protect the staff and clients. We are aware that other businesses have relaxed their policies, however with our close contact and the recent rise in ***** cases across the ** we will continue to be vigilant with our policies. 

  Please feel free to contact ***** at the studio for the refund. 

  Regards,

  ***********************- Owner

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