ComplaintsforCash One
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Complaint Details
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Initial Complaint
11/04/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I have a loan with this company, which I have to make payments on every two weeks. This week I was unable to make a payment, and my account IS NOT SET UP FOR RECURRING PAYMENTS! Somebody at this company went into my bank account and took a payment WITHOUT MY PERMISSION! They ran the payment using the checking account on the app. Again I am NOT signed up for recurring payments. I will be closing my checking account, and filing fraud charges with my bank today.Business response
12/01/2022
We have made multiple attempts to contact ********************** but have been unable to reach her.
The payment in question was dishonored by her bank, so those funds should have been returned to her. Further, we have revoked the prior EFT authorization, given by ********************** via the CASH 1 Loans App.
We hope that ********************** returns our correspondence so we may confirm that weve addressed her concerns.
Best Regards,
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.