Customer ReviewsforAll City Towing

Dirty business!! manager ***** was a rude as h*** she has no compassion, All city towing towed a vehicle of a disabled man who actually had a heart attack when his vehicle got towed also was listed as a missing person with the police. They refused to work with the family to get car back and personal belongings out of car. ***** the manager stated she was selling vehicle and everything in the car goes with vehicle sale. They obtained title before time expired to retrieve the car. Very dirty business will be contacting news stations and every other source available to show how dirty they are.

This will confirm e-mail receipt of the consumer review on April 17, 2024.  The person who posted the review is not recognized as our customer nor are they the former registered owner of the vehicle in question; however, we are providing a detailed response regardless as she indicated she was the sister of the former registered owner.       

We have carefully examined the circumstances surrounding this incident.  The vehicle in question was towed back on February 27, 2024, at the direction of the ******* ****** **********.  As it was towed at the direction of a law enforcement agency, the statute requires payment of all towing and storage fees prior to release.  Moreover, the requirements for the release of the vehicle and/or any property in the vehicle are controlled within contract and statute.  Lastly, the rates charged for the services rendered are also set by contract.  The rates are not random nor are they negotiable.

At the time of the tow, the ******* officer issued our company a vehicle removal report.  The report details the pertinent information about the owner (if known) and the vehicle.  The vehicle was removed from the scene after it was determined to be abandoned by ******* **.  It was then towed to our secure storage facility located at 4543 E University in Phoenix.  The ******* ** vehicle removal report details the vehicle was disabled, which is consistent with the condition of the vehicle at the time we arrived on scene.  We did not access the interior of the vehicle at the scene, on the way to our secure storage facility or at the time the vehicle remained at our storage facility.  The interior of the vehicle is in disarray, to say the least.        

On April 9, 2024, some 43 days after the vehicle was towed, the former registered owner’s sister called our offices three (3) times asking for information and making requests.  We provided her with the information she sought and advised her we were unable to disengage with the statutory abandoned vehicle process.  She was referred to the ***** ******* **********.  She was also advised exactly what was needed to claim the property and/or the vehicle.  It was also suggested to her on 2 occasions to call ******* ** to see if there was something they could do to assist her, as they were the towing agency.  Finally, she was advised the “friend” she mentioned could also be granted access but the same documentation would be required, per statute and contract. She called again on April 12, 2024, and made threats of an attorney’s involvement as well as her involving the new stations.  We are not sure why but perhaps she (erroneously) believed they could provide her leverage in this situation. 

Title was transferred to our company on April 11, 2024, via the statutory abandoned vehicle process.  While we sympathize with the reviewer and her brother, we do not control the requirements of the statute, the notification process during the process or the transfer of the title at the end of the process.  We simply followed the statute that requires us to file with ***, or face harsh penalties should we fail to comply.  

We lawfully towed the vehicle, stored it according to the terms and conditions of our towing services contract with ******* ** and followed the abandoned vehicle process, per statute.  The reviewer’s recollection of the (recorded) telephone conversations she had with our employees is not accurate.  Nonetheless, we would permit her or any other authorized individual to come to our facility and retrieve the property in the vehicle.  This is being done as a courtesy not as a requirement.  We are unable to assist her or any other authorized party with removal of the property, as the condition of the interior of the vehicle supports the belief that the safety and health of our employees should remain top of mind.             

We thank you for the opportunity to review and respond appropriately to this inquiry.   

Sincerely,

All City Towing refused to release my vehicle until I paid their ****** fee. If they read the ***** Code Chapter 32-2 (h)(2) *********************************************************************** they would find that no such payment is required to release a vehicle. It is a shame that the ************* is letting them get away with this.

We are unable to respond appropriately without additional information supporting this individual is an actual customer. A search of our database using the last name provided revealed no information. We are happy to appropriately reply once we have the year/make/model/VIN of the vehicle involved and/or more information establishing this individual is a customer. Thank you.

Thank you so much for the fantastic tow! I broke down on the highway and my insurance company informed me, that the towing company would arrive in ****** minutes. Not acceptable when stranded on the shoulder of a highway!A call placed to All City Towing saved the night! Within 18 minutes, ********************* (#****) arrived and had the car ready to be towed!***** took pride in what he does and got me off the road safely and efficiently. Thank you so much to everybody involved!

*******, Thank you for the review that we recently received, which expressed appreciation for the services rendered by our team members. I was happy but not surprised to hear that we provided such professional service in your time of need. I will be sure to share the great news with our team, Our goal is to always provide the best service possible. I am pleased to hear that our team achieved the goal in this instance. Please be assured, we will not rest upon our reputation as most capable and professional towing provider in *******. We will continue to strive to surpass expectations in the future, which has been All Citys hallmark for over 32 years. Again, thank you for your kind words.

Just had my ***** Terrain towed to the dealership just want to say Thank You so very much for being so knowledgeable about your towing service and for being so professional and caring for my Terrain Will definitely refer your service to all my friends and family *******************

**********************, Thank you for the review that we received this past weekend, which expressed appreciation for the services rendered by our team members. I was happy but not surprised to hear that we provided such professional service in your time of need. Our goal is to always provide the best service possible. I am pleased to hear that our team achieved the goal. Please be assured, we will not rest upon our reputation as most capable and professional towing provider in *******. We will continue to strive to surpass expectations in the future, which has been All Citys hallmark for over 32 years.Again, thank you for your kind words.

Company acts as their own agents to tow cars illegally on private property. They need to be investigated.

All city towing towed our car July 24th the vechile was parked outside the house ************** taged it and gave the usual amount of time to move and tho I was was there at the time of the tow they took it anyway...all city towing has been unprofessional rude and even tried but failed to file abandoned title. We where charged 57 dollars a day plus tow fee. Outrageous considering we had done nothing to warrent the tow in the first place. When it was brought to the attention of the person at the desk about the fee cap according to ars code She said this is *************** pricing..the first time we went to pick the vechile up they said no amex but acourding to the contract I looked up online between ***************, they took all cards as payment. The second time we went and afyet calling in route we pulled up two minutes late and we're rudely sent on our way. The third and final time we where charged ***** for thirty days holding our car, because the car was being worked on it was necessary to have it towed out .and here's the most disgusting part, when my husband asked for a price to tow elsewhere he was quoted the following, 350 to hook it up plus five dollars a mile.. how can a legit company act so caviler about the outrageous price they charge to ad insult to injury charge that kind of price to tow to repair shop...I always thought people were stretching it with all the stories ive heard about the shady practice of tow yardz I don't feel that way anymore after our experience. Im sure not a thing will be said to the rude women who was up front and gave us the 350 quote to tow and I'm sure all city towing will feel justified in charging 57 dollars a day for our vechile to sit on there dirt lot wow rents really gone up everywhere even in the dirt..shame on you all city towing for the way you treat people the prices you charge and the unprofessional staff only speaking on the 20thstreet location of course.i hope to never do business with this tow service again

This will confirm receipt and review of the BBB e-mail received earlier this morning.This matter is outside the purview of the BBB. Complainant is upset because we are adhering to the ******* Revised Statutes relating to abandoned vehicles and our towing services contract we hold with the *************** police department. We dont have an option to disregard statutes or the contract. As such, we respectfully request this matter be removed from our record. Regardless, we have carefully examined the circumstances surrounding this incident. The vehicle in question was towed at the direction of the ************************* on July 24, 2023. If and when the City calls us, we are required to arrive timely and provide the contracted service. In this case, the vehicle in question was being towed as it was in violation of ******* City Code (PCC 36). We did not determine the vehicle was in violation but rather the police department did. They called, we arrived and we towed the vehicle as we are required to do by contract. Our towing and storage rates are set by contract. The Complainant is free to take issue with the contracted rates; however, those rates are contractual and therefore, not negotiable. We received no less than 8 documented phone calls on this vehicle between the time it was towed on July 24th and the day it was released on August 24th. I listened to each recorded phone call and spoke with the employees involved. I am confident our employees provided professional service to the Complainant. Any indication that our contract with ******* requires ** to take **************** is 100% fabricated. I reviewed the contract and it does not indicate such. Any indication we were charging rates in excess of the contracted rate is also 100% fabricated. Moreover, the fee cap indicated within the complaint is not related to police ordered tows but rather *************************; therefore, any indication this fee cap should apply in this instance is incorrect. As for the inference we somehow did something wrong by complying with the statutes relating to abandoned vehicles, we respectfully disagree and submit the facts would prove otherwise. We are required by statute to file this paperwork and if we dont do so timely, we are subject to severe penalties. We followed the law and filed the required paperwork timely with ADOT/MVD in this instance. The Complainant is clearly frustrated and we understand why this is the case; however, their frustration is misdirected. We did not tag the vehicle. We did not determine it was parked in violation of PCC 36. We also did not park the vehicle in violation of PCC 36. Decisions always have consequences. In this case, the decision on where to park the vehicle became one that was costly with respect to the Complainant. The choice of a parking spot was the Complainant's alone, not ours and not ******* PDs. Thank you for allowing ** the opportunity to appropriately respond to this complaint with factual context.

This will confirm receipt and review of the BBB e-mail received earlier this morning.This matter is outside the purview of the BBB. Complainant is upset because we are adhering to the ******* Revised Statutes relating to abandoned vehicles and our towing services contract we hold with the *************** police department. We dont have an option to disregard statutes or the contract. As such, we respectfully request this matter be removed from our record. Regardless, we have carefully examined the circumstances surrounding this incident. The vehicle in question was towed at the direction of the ************************* on July 24, 2023. If and when the City calls us, we are required to arrive timely and provide the contracted service. In this case, the vehicle in question was being towed as it was in violation of ******* City Code (PCC 36). We did not determine the vehicle was in violation but rather the police department did. They called, we arrived and we towed the vehicle as we are required to do by contract. Our towing and storage rates are set by contract. The Complainant is free to take issue with the contracted rates; however, those rates are contractual and therefore, not negotiable. We received no less than 8 documented phone calls on this vehicle between the time it was towed on July 24th and the day it was released on August 24th. I listened to each recorded phone call and spoke with the employees involved. I am confident our employees provided professional service to the Complainant. Any indication that our contract with ******* requires ** to take **************** is 100% fabricated. I reviewed the contract and it does not indicate such. Any indication we were charging rates in excess of the contracted rate is also 100% fabricated. Moreover, the fee cap indicated within the complaint is not related to police ordered tows but rather *************************; therefore, any indication this fee cap should apply in this instance is incorrect. As for the inference we somehow did something wrong by complying with the statutes relating to abandoned vehicles, we respectfully disagree and submit the facts would prove otherwise. We are required by statute to file this paperwork and if we dont do so timely, we are subject to severe penalties. We followed the law and filed the required paperwork timely with ADOT/MVD in this instance. The Complainant is clearly frustrated and we understand why this is the case; however, their frustration is misdirected. We did not tag the vehicle. We did not determine it was parked in violation of PCC 36. We also did not park the vehicle in violation of PCC 36. Decisions always have consequences. In this case, the decision on where to park the vehicle became one that was costly with respect to the Complainant. The choice of a parking spot was the Complainant's alone, not ours and not ******* PDs. Thank you for allowing ** the opportunity to appropriately respond to this complaint with factual context.

All City Towing towed my truck from a permitted parking spot at Camden *****, claiming that I had no permit. When I arrived to get my truck they proceeded to show me pictures of the dash that clearly showed my permit on the dash. The sun shade had shifted down and covered part of it, clearly during towing, but it was still visible. The employees then proceeded to verify that the permit was correct and then let me take it without charge this one time. The only pictures that were sent to the leasing office was a front windshield picture, telling me that the driver didnt even try to look on the dash and just towed my truck. Their laziness and lack of thoroughness in checking permits caused me to lose money cause I had to leave work to get the truck. Horrible experience all around.

This will follow our receipt and review of the review dated July 12, 2023. The vehicle in question was towed from private property. The owner/management company associated with this location requires parking permits to be prominently displayed when parking at this location. The permit for this location is intended and required to be hung from the rear view mirror. A review of 3, forward-facing photos of the vehicle, taken by our driver at 2:06A on 7/12, prior to towing the vehicle show the required parking permit was not properly displayed nor was it visible at the time of the tow. As a result, the vehicle was towed in strict compliance with the towing services contract we hold for this location. A review of two forward-facing taken on the day the vehicle was claimed by the Complainant are just as inconclusive. In the first photo, the permit is once again not visible; however, in the 2nd photo a portion of the permit is visible but not enough of it is visible to verify it is a valid permit. Given that the permit was in the vehicle at the time of the tow, it was determined to be valid and despite it not being visible or properly displayed at the time it was towed, we made a decision to release the vehicle to the Complainant at no charge. This was done as a courtesy to him and the property management company but not as a requirement, given the fact that the permit was not properly displayed nor was it visible. We did nothing wrong here, contrary to the allegations laid out in the review. We would have uploaded the photos; however, the response forum does not allow uploading of data. If the BBB would like copies of the photos, which support the details within our response we are happy to provide same. We appreciate the opportunity to provide some clarity on this subject and submit an appropriate response. Thank you.

FANTASTIC!!!!! These guys are Curteous and very polite and helping, knowledgeable and Over all..PROFFESSIONAL!! All City Towing is the result of a streamline goal accomplished. Definitely top echelon of the towing industry. And there **************** is OUTSTANDING!!! I didn't catch the name of the young gal with the sharp nails and pretty smile at the front desk, but I'll tell ya this much, that is the EXACT way I'd want my customers treated in my own business. Flawless and she went out of her way to make a apprehensive situation feel lightened from my shoulders. Friendly and extremely proffesional and well versed at her job. She had a short and complete answer for EVERY question i threw at her..just a stellar employee!! (Deserves a raise ????) awesome experience guys!! Hats off to that classy operation!!! Ten stars!!

******************: Thank you for your comments expressing appreciation for the service rendered by our team member during your recent visit to our storage facility in *****. I was happy but not surprised to hear that we provided such professional service. We are confident our employee appreciates the time you have taken to send your comments. We will be sure to make her and others aware during the coming employee all meeting. Thank you.

Hello, my name is *************************, one of our fleet cars had been involved in an accident on March 31, 2022. The ******* Officer investigating the crash did a great job as they appear to always do, thank you Phoenix PD. What impressed me the most was the level of professionalism the towing company showed everyone upon their arrival. All-City Towing was the best from the moment they arrived on the scene to the moment we gather our belonging from their yard 7-days later, April 7, 2022. I cannot remember the on-seen driver's name but thank you, sir! ******* was the employee who helped me at the yard. He pulled ** in a golf cart, took me to our vehicle, helped me unload, and transported me back to the front. Class act kid! Thank you all at All-City Towing!

Thank you, ***** for taking the time to recognize our employees/company. Our goal is to deliver best in class service, on the road and at our storage facilities. We are happy but not surprised to hear we did just that in this instance. ,

If they had a choice for no stars, that would be my choice. If you get into a car wreck, try and make sure this place don't get called to tow your vehicle from the scene. Not only did someone total my *********** got injured but all city towing would not allow me to get my toolbox from the vehicle, it was not bolted down and had to get the belongings out of it by myself because only I was the only one allowed back there, again I'm injured. The accident was not my fault, I didn't have any tickets or holds on my vehicle, as an impound. I simply got hit, was injured and All City Towing treated me unnecessary bad when I just wanted to get my toolbox and belongings.

Thank you for allowing us to provide some factual detail following receipt of this review. The reviewer and their spouse both came into our facility on 2/7 to obtain personal property from the vehicle that was involved in a collision on 2/3. They had the appropriate documentation to access the vehicle (D/L, ownership verification, etc...) and they were told that only one of them would be allowed to go get property. This policy was put into place following incidents wherein our employees were assaulted by customers in the yard. This policy was put in place for the safety of our employees. The wife became upset and both of them were swearing at our customer service representative as a result of this policy. They then asked to use the bathroom and were advised we did not have a public bathroom for the same reason. They threatened to call the police and our customer service representative advised he couldn't prevent them from doing so but suggested they would tell them the same thing. They then left, presumably to use a bathroom, and then came back a short time later. The husband was allowed back into the yard for property. While on property, neither of them indicated there was a physical limitation and we offered to assist the husband with property retrieval - as we routinely do with all customers. The husband walked without a limp and if he was injured, did not mention or or exhibit any signs of injury while on our property. He specifically told our lot attendant that the tool box in question was bolted to the truck, which is contrary to what was alleged in the review. Moreover, we have photos of the vehicle both at the scene and at our yard showing the large tool box was clearly bolted to the bed of the truck. Why indicate otherwise in a review? We were simply following the contract terms and conditions - if it's affixed to the vehicle, it cannot be removed. We advised them they would be able to remove it once it was removed from our property but not before. Additionally, removal of such items on our property would be a liability hazard for us. A review of the audio/video surveillance in our storage facility as well as photos of the vehicle from the scene and while at our yard paint a far different picture than the contents of this review. There is little to no factual offering within the review. Our detailed review of this matter convinces us (and would convince any disinterested party) that facts matter and we are on the right side of this review. Again, thank you for allowing us to provide factual context following receipt of this review.