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Find a Location

Arizona Specialty Motors has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    Business ProfileforArizona Specialty Motors

    Used Car Dealers

    At-a-glance

    Customer Reviews

    1.67/5stars

    Average of 6 Customer Reviews

    Customer Complaints

    19 complaints closed in last 3 years

    10 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers new and used automotive retail services.

    Products & Services

    used vehicles

    Business Details

    Location of This Business
    1625 E Weber Dr, Tempe, AZ 85281-1840
    BBB File Opened:
    12/15/2015
    Years in Business:
    19
    Business Started:
    12/17/2004
    Business Incorporated:
    12/17/2004
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • The Roamster Inc
    Hours of Operation

    Primary

    M:
    9:00 AM - 7:00 PM
    T:
    9:00 AM - 7:00 PM
    W:
    9:00 AM - 7:00 PM
    Th:
    9:00 AM - 7:00 PM
    F:
    9:00 AM - 7:00 PM
    Sa:
    10:00 AM - 5:00 PM
    Su:
    11:00 AM - 5:00 PM
    Business Management
    • Ms. Jessica M Pannell, Director
    • Mr. Alfredo A Panell, Owner
    Contact Information

    Principal

    • Ms. Jessica M Pannell, Director
    • Mr. Alfredo A Panell, Owner

    Customer Contact

    • Mr. Alfredo A Panell, Owner
    Additional Contact Information

    Fax Numbers

    • (480) 284-8417
      Primary Fax

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    19 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/20/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    They consigned our jeep in December of 2023, sold it in January of 2024 and have never paid off our loan or the over $16,000 they owe us - $31,000 total plus the return of money for cancelling a service plan. The car was financed by the new buyer and it currently has 2 loans on it - we have no idea how they managed that. We have proof that both loans exist and have contacted our lender. The owner/manager, *******, has repeatedly lied to us about paying off the loan and paying us. He has gone so far as to pretend that the buyer was struggling with obtaining financing. The buyer has already made 2 payments on a car that we also continue to make payments on. The company obtained $44,000 for the jeep and was paid in full by the new lender many months ago. We would like our money and for the lender to be paid.

    Customer Reviews

    6 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Kristi D

    1 star

    05/16/2024

    This is what *** had to deal with so far with this ************* since March 16, 2024.I bought a gray 2007 Saturn Sky that ran for 3 days and 20 miles before it wouldn't run at all and had to be towed back to their lot.My mechanic checked the car and stated it ran like a car with 120k miles on it, and not the 49k miles like it shows on the odometer.Az Specialty Motors charged me for license plates, taxes, and fees, and they kept the money. The car was never registered to me and the license plate was never mailed to me.They charged me $700 for *** insurance and they kept that money in their pocket as well. I confirmed with the *** insurance company that AZ Specialty Motors never took out a policy on my behalf.This shady place not only has the defective Saturn Sky in their possession, they have my money for the loan, the license plate and taxes, and the money for the *** insurance for a policy that doesn't exist. Need I say more???

    Local BBB

    Better Business Bureau Serving the Pacific Southwest

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