ComplaintsforGoDaddy.com LLC

• Initial Complaint

  11/06/2021

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  On 10/24/21 I renewed my domain with godaddy. They billed my credit card for the renewal. I was informed on 11/6/21 that my website was unreachable. I called customer service and reached Kevenia. She stated that I had canceled and transferred my domain which I had not done. She stated I had received an email stating the same which I had not. I checked my credit card statement and I was billed $19.17 on 10/24/21. There was no credit to my account for a cancellation. I was the told by Kevenia that I had to by a $100 penalty to get my domain restored for something that I never canceled. She would not listen. I asked for supervisor and was told none was available. I have paid for a service that I have not received. I will gladly provide my credit card records to back up my claim. I have been with them for over 10 years and never had an issue. I was on the phone for over 1:30 with no resolution.

  

  Business response

  11/08/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On October 24, 2021, our customer contacted our ************* team to renew their domain name. Unfortunately, due to an unforeseen technical issue during this interaction, the domain was canceled shortly after being renewed.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  On November 7, 2021, our customer contacted our Care team, and they recovered the domain on their behalf.  Our office has connected with our customer to address their concerns, and they have indicated that they are satisfied with this outcome.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *****************
  Office of the ***** GoDaddy

  Customer response

  11/08/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has taken the necessary steps to resolve my complaint.  I thank them for a quick response

  
  Regards,
  
  *********************
  
   

  
  

• Initial Complaint

  11/05/2021

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  The service that was explained to me is nothing like what has been done. Ive explained this any times to them. Yet the continue to **** me. As there service has not helped me out even once and I spent $1500 on this.

  

  Business response

  11/11/2021

  Thank you for the opportunity to address our customer's concerns.
  
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  
  On September 30, 2021, our customer purchased a ********************** Social plan, on a monthly subscription, during a call to our ********************* This service enlists the GoDaddy Social team to help customers manage their online social media reputation.
  
  
  On October 30, 2021, their plan was automatically renewed for an additional month per their account settings.
  
  From the date of purchase until November 1, 2021, our team worked with them regarding their social media presence. Unfortunately, on that date, our customer decided to cancel future renewals of the service.
  
  
  RESOLUTION:
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  
  On November 8, 2021, our customer was refunded all costs associated with their GoDaddy Social plan.
  
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest regards,
  
  
  *************************
  Office of the ***** GoDaddy

  Customer response

  11/11/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  11/04/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  For several weeks I have tried to cancel an auto renewal for one of my domains. I have called numerous times only to eventually be told that I needed to resolve 2 step verification. After several attempts and submitting photo verification the 2 step was cancelled. Now I am told that the *** I want to cancel has advanced protection against unauthorized changes. When I tried to resolve this issue they send me notification to an email address that has not been used in 10 years YET all renewal notification and marketing emails find me at the correct email address. I have tried to update but GoDaddy insists on sending messages to the non-working email account I do not have access to "this is an extra layer of security added for your protection. Click Send Password to send one time password (active for 60 minutes) to ************************** This catch 22 is not helpful. When I call, as I have multiple times, I either wait for 40+ minutes, get bounced around to people who do not know how to help or they hang up or all of the above. I could use some help.

  

  Business response

  11/08/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On August 4, 2020, our customer contacted our ******************** regarding upcoming renewals. During this interaction, they consolidated their domain renewals to a single date and added Full Domain Privacy & Protection (***).
  
  *** is a premium, add-on service that provides proxy contact details in a domain's WHOIS information and also protects against the cancellation, expiration, or transfer of a domain name. Domain names that have this service cannot be canceled or transferred until the *** is downgraded. The steps to downgrade *** are found at: https://www.godaddy.com/help/downgrade-my-domain-protection-plan-1292.
  
  Between October 6, and November 5, 2021, our customer contacted our ******************** regarding upcoming renewals and removing *** from their domains. They were correctly informed they need to update their contact information on the domains or add 2-step Authentication (2FA) to their account to be able to remove the *** from their domains. The steps to update their domain's contact information can be found at: https://www.godaddy.com/help/change-my-domain-contact-information-418. Account management is a customer responsibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We encourage our customer to update their contact information and remove the *** from their domains. Once removed, they can request a refund by emailing [email protected]. 
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
   
  
  Kindest regards,
  
  ***********.
  
  Office of the ***** GoDaddy

  Customer response

  11/10/2021

  While I appreciate GoDaddy suggesting  We encourage our customer to update their contact information and remove the *** from their domains this is precisely the issue  I CANNOT UPDATE MY CONTACT INFORMATION because of GoDaddy tech issues.
  

  For nearly a month I have spent an inordinate amount of time speaking with GoDaddy support staff. I believe that a record of these interactions is available to GoDaddy. If they looked they would see that I and GoDaddy tech support could not update the contact information and remove the *** from their domains. If I could update my contact information, as I and GoDaddy support have tried to do multiple times, it would have been updated.

  BUT NEITHER GODADDY TECH NOR I COULD DO IT.

  This is not acceptable and I reject their response. I am currently being charged for services I do not use and apparently there is nothing I can do but pay.

  I need GoDaddy to fix their tech problem (they can read the text messages between myself and tech I have kept them if they can't fined them) so I can update my contact information and remove the *** from their domains.
  

  This is unacceptable and costing me time and money.

  Thanks

  ******* Panettiere

  

  Business response

  11/15/2021

  Thank you for the opportunity to address our customers additional concerns. 
  
  We stand by our original response. GoDaddy is unable to update our customers contact information on their behalf as it would be a violation of our security protocols.
  
  We encourage our customer to enable ****** authentication within their account which will allow them to update their contact information and remove the Full Domain Privacy & Protection from their domains. Once removed, they can request a refund by emailing [email protected].
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  Kindest regards,
  
  ***********.
  
  Office of the *** GoDaddy

  Customer response

  11/16/2021

  If I could change the email address I would have done this months ago. GoDaddy displays an old email address that I have tried to change multiple times. Unfortunately, while I can update the email address on one screen I can not have it verified by GoDaddy because they send a verification email to an old, no longer extant email address that I no longer have access to SO I NEVER RECEIVE THE VERIFICATION THEREBY PREVENTING ME TO UPDATE. Catch 22 over and over again. Very frustrating!

  Not acceptable

   

• Initial Complaint

  10/29/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  GoDaddy auto renewed my subscription to premium website service and ***************** without my explicit consent. Also, the word press site that I paid for isnt operable. GoDaddy built the site for me to manage but now the website manager doesnt work and I cant update my content making the site useless. I called tech support two times to fix the issues And they werent able to. I called customer service and spoke with a manager to get a refund for the duration of the year and they declined.

  

  Business response

  11/04/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On August 8, 2018, our customer purchased *********************** **************** and hosting services, which included a complimentary email plan for a one-year term. The **************** Service enlists GoDaddys ************** Services team to create a custom website (for a one-time fee), utilizing GoDaddys Managed WordPress product to host the site. Customers must submit information, including images and text for the website, to our ************** Services team before the site can be built.
  
  Our customers website design was delivered and published on September 25, 2018.
  
  On August 8, 2019, 2020, and 2021, our customers Premium WordPress Hosting and email services automatically renewed in accordance with their account settings. GoDaddy sent renewal notices pre and post-renewal informing our customer of this renewal action.
  
  On October 29, 2021, our customer contacted our ************* center regarding updates to their WordPress Website. Our customer later stated they built a website on a third-party platform and was seeking a refund. Our customer was correctly informed their most recent renewal was beyond refund eligibility.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  We apologize for any inconvenience our customer has experienced; however, their renewal is no longer refund eligible in accordance with our Refund Policy. That said, the updates in question are included in their hosting fee and have since been applied to their website.
  
  If our customer has further questions or concerns, they are welcome to connect with this office via [email protected].
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the ***** GoDaddy

  Customer response

  11/05/2021

  I do not accept the response and I want to be refunded for services not rendered from November 2021 onwards.  The response from GoDaddy claimed That said, the updates in question are included in their hosting fee and have since been applied to their website..  I called and spoke with 4 representatives from GoDaddy to correct the issues with the site that they built and managed  as the site was not functioning and it was impossible to make updates with their very own integrations into Wordpress and plug in tools.  The only solution GoDaddy representatives were offering was to extort more money from me for professional services to correct the issues and now now they stated That said, the updates in question are included in their hosting fee and have since been applied to their website..  So, they are saying now, after the fact, that the updates were included in the hosting fee but they refused to help me?  As the site was not functional and GoDaddy wasnt willing to help me I was forced to build a new functioning website on the **** platform, at my expense, to operate my not for profit.  At a minimum, The right thing for GoDady to do is to rebate me from November *************************************** August 2021 without my explicit consent (I did not sign a renewal of accept a renewal) and were charging me for a site that did not work and forced me to pay for a new site, which means Im not a GoDady customer from November ****************************************************************** their hosting fee and have since been applied to their website falls short and is too late.  

  

  Business response

  11/10/2021

  Thank you for the opportunity to address our customers additional concerns.
  
  As stated in our previous response, our customers web design hosting service was purchased in ********************************************************************************* addition, GoDaddy provides its customers with full control over renewal preferences, and customers may, at any time, log into their account to modify those preferences. We also sent email notifications of the pending renewal prior to taking renewal action.
  
  As our customer contacted our *********** outside of the thirty-day refund window as specified in our Refund Policy, they were correctly informed the service was no longer eligible for a refund.
  
  Regarding our customers interaction with our Care Staff, we apologize for their experience and will ensure our ************* Managers fully review their interactions in an effort to identify improvement opportunities. GoDaddy strives to offer the best service in the industry.
  
  As a one-time courtesy, and gesture of goodwill, we are willing to issue a refund for the unused time on their ************************ hosting service; however, our customer will first need to cancel this service from within their GoDaddy account. Steps on how to cancel the service are located here: https://www.godaddy.com/help/delete-products-in-my-godaddy-account-7468
  
  If our customer needs assistance with this process, they may contact our 24/7 Customer *********** at one of the options listed here: https://www.godaddy.com/contact-us?countryview=1
  
  Finally, the renewal of our customer's M365 email plan remains ineligible for a refund. We encourage them to review and manage their account settings to prevent further unwanted renewals.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the *** GoDaddy

  Customer response

  11/16/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.  I accept GoDaddys offer to refund me for the unused time on the ************************ hosting service.  This should result in a refund to my credit card of services not rendered from November 2021 onwards.  Refund should be for 9 months, which is approx C$179.91 (C$239.88 annual subscription / 12 months x 9 months of services not rendered).  
  
  
  I have cancelled the **************** hosting service and others as part of their instruction.  
  
  
  I appreciate the Better Business Bureaus support with this matter and helping me get an adequate resolution.  
  
  Regards,
  
  ***********************
  
   
  

  Customer response

  01/14/2022

  

  ***********************	10:09 AM (22 minutes ago)
  tome

  Sorry, I dont understand.  The business advised the Better Business Bureau that they would issue me a credit.  They have not issued me a credit yet.  Im asking for the Better Business Bureaus help to contact Go Daddy and ask them why they havent issued the credit, which they communicated to you and then me.  I did not agree to close the complain until I received their repayment. 

  
  

  I have spent a lot of time already trying to get Go Daddy to do whats right.  I cant even get a hold of them as their wait times for calling in are excessive.  

  
  

  Please let me know.  Thanks

  

  Business response

  01/18/2022

  Thank you for the opportunity to address our customers additional concerns.
  
  Upon review, we see our customer did cancel the service in question on November 16, 2021. As they did not contact our support center to notify us of the cancellation, no credit was issued on their account.
  
  On November 29, 2021, a chargeback was initiated on the transaction in question, withdrawing payments paid to GoDaddy.
  
  As this chargeback is still in dispute, placing GoDaddy in a state of financial loss, we are unable to issue any refunds at this time. Should the chargeback be awarded in GoDaddys favor, our customer may contact us via email at **********************@**********************, and we would be happy to honor the refund offered in our response on November 10, 2021.
  
  We thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the *** GoDaddy

  Customer response

  01/27/2022

  GoDaddy should immediately issue me a refund as we agreed.  This is documented with the Better Business Bureau.  Only after GoDaddy issues me a credit will I request the Chargeback to be cancelled.  I shouldnt have to wait to send an email to [email protected].  
  
  This is why GoDaddy should issue the refund immediately:
  
  1) I have tried to resolve this with GoDaddy; however, they forced me to go to Better Business Bureau and also initiate a Chargeback as no funds were credited to my account.  It has been over two months since their offer of refund and still no refund.  
  
  
  2) This is what they promised:  GoDaddy said they would issue me a refund after I cancel this service from within their GoDaddy account.  I did this on November 16th, 2021 and I still have not received a credit.  They never indicated with past correspondence that I needed to contact our support center to notify us of the cancellation.  This is new information and not what they communicated.  
  
  3) GoDaddy is in a position of power and is relying on the simple consumer to just give up.  GoDaddy states that their multi-million dollar organization is in a state of financial loss.  My not-for-profit that helps underprivileged kids is the one who is actually at a financial loss as GoDaddy did not render the service and forced me to incur steps to operate a functional business.  Also, all the power is with GoDaddy ... how will I find out if they win the chargeback for me to email [email protected] to then get my refund.
  
  Again, GoDaddy should immediately issue me a refund as we agreed.  Only after GoDaddy issues me a credit will I request the Chargeback to be cancelled.  This is the best resolution to this.  

• Initial Complaint

  10/29/2021

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  On 10/24/21, I received an email to my private email address from CPanel server software stating the domain "ancestrytrails.com" had reached their disk quota. I don't own that domain & had never heard of it, so I visited it & saw it was an exact copy of my genealogytrails.com site with the exception of a faked logo where they erased "Genealogy" and put "Ancestry" - using an obviously different font on the front indexpage. They switched out the text "Genealogy Trails" through the whole site and replaced it with "Ancestry Trails", keeping our volunteers names & email addresses intact. They put a fake ad for ancestry.com for phishing purposes on the site. I called godaddy to alert them to this faked site and the illegal phishing ad. I was told to submit reports on their forms. I've done at least 4 submissions so far and have not had any updates, no requests for further info, NOTHING. How do you conduct an investigation without having any of the pertinent data? I've called them numerous times and have spent hours on the phone in fruitless conversation with them trying to get them to remove the fake site while they "complete their investigation". They won't tell me who owns the site-but my server company and I were able to trace their scraping the site on March 31, 2021 - using 4 different IP addresses, 1 in the **** through amazon AWS traced back to *************** and 3 foreign IP addresses traced back to *******. I've contacted them all and both the foreign company and Amazon are investigating, and ancestry.com's fraud department has been notified of the illegal phishing use of their ad. And in the meantime, godaddy refuses to remove the site & keeps telling me their (criminal) client has a right to their privacy and to have "their" website kept online - which is in fact MY site which they downloaded from our server and placed on godaddy's server. I apparently have zero rights to protect my site and its reputation - even though I too am a customer of theirs!

  

  Business response

  11/03/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On October 26, 2021, our customer submitted a Copyright/Trademark Infringement complaint regarding a website associated with the domain name in question via the GoDaddy Website.
  
  On November 3, 2021, this office connected with our customer and advised them the website in question was no longer active.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest Regards,
  
  *************************
  Office of the ***** GoDaddy

  Customer response

  11/03/2021

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business has already performed this action so that I consider this complaint resolved.

  Thank you BBB for your help with this! 

  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  10/29/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My elderly mom's domain expired on 9-19-21 (It's under my account). Honestly, I thought it was set to auto-pay via Paypal. I tried paying for it today and was told by ***** in tech support that it was still in the redemption phase but he was unable to locate it. After waiting on hold for approx 8 mins, ***** first reports that the domain has been sold via an auction. He said the auction was from 10-14-21 to 10-26-21. He changed his information as the conversation continued. Then he told me an individual bought it immediately via backorder. I can clearly see that it was purchased Afternic LLC, which is owned by Godaddy. Godaddy's policy states they will post it in a public auction but there's no informational footprint of this happening. The domain was purchased by Afternic on 10-26-21. Afternic LLC is owned by Godaddy.com. Afternic/Godaddy will then reseller your domain back to you for $1000's of dollars.This seems pretty unethical for GoDaddy to bid amongst its 2 companies and not give the domain owner the opportunity to keep their website business going.

  

  Business response

  11/03/2021

  Thank you for the opportunity to address our customer's concerns.

  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  On September 19, 2009, our customer purchased the domain name in question for a one-year term.

  
  Between September 20, 2010, and September 20, 2015, the domain name was regularly renewed in one-year increments via our customer as well as Automatic Renewal in accordance with their account settings. Our customer has renewed the domain name manually each year following, most recently on September 24, 2020.
  As our customer disabled the Automatic Renewal setting for this domain name on January 28, 2020, per their account settings; GoDaddy did not automatically renew the domain name in good faith to honor agreements with our customer.

  
  ********************** sent renewal notices prior to expiration on August 20 and September 14, 2021. GoDaddy also sent notices after expiration on September 20, 23, and 29, 2021, informing our customer their domain was at risk of being canceled unless additional action was taken. Account management is a customer responsibility.

  
  RESOLUTION:

  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  As no action was taken, the domain correctly followed the normal expiration life-cycle, was canceled due to non-payment, and has since been acquired by another party. That party has elected to list the domain for sale. GoDaddy is unable to return the domain name to our customer. They may wish to contact the current registrant directly and discuss any options for re-acquiring the domain.

  
  Thank you again for the opportunity to address the concerns presented by our customer.

  
  Kindest regards,
  *****************************
  Office of the *** | GoDaddy

• Initial Complaint

  10/26/2021

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I maintain a domain name for a minnesota youth sports association. Domain is registered with GoDaddy. GoDaddy processed annual fee for the domain on 10/22 and sent email to me notifying me of the successful payment. On or about 10/24, GoDaddy shut down the site as they claim no email verification was given. Their emailed verification request was sent to a dead email and not the email set up as the administrative email (the one they sent payment confirmation to two days previously) As a result, the youth group lost at least one sale totally an estimated $100-600.

  

  Business response

  11/01/2021

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  On March 15, 2021, our customer updated the email address on their GoDaddy account. On the same day, a notification was sent requesting our customer to validate the email address associated with the registration of the domain in their account. Per GoDaddy's Domain Name Registration Agreement which all customers that register domain names with GoDaddy must acknowledge, domain name contact information must be kept in a current and accurate status. If they did not validate the email address, they risked the domain being suspended.

  GoDaddy sent multiple notifications from March 15 through October 25, 2021. The notifications were sent to the domain’s admin email address as well as the newly updated email on file with GoDaddy.

  On October 23, 2021, the domain in question renewed without the contact information being verified. As such, the domain was suspended.

  On October 25, 2021, our customer verified their contact details and the domain’s suspension was lifted.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customer’s experience. GoDaddy sent multiple notices via email both prior to and following the domain suspension. GoDaddy must rely upon its customers for information we would otherwise be unaware of, such as closing of their business or use of a new email address. Account management is a customer responsibility.

  Additionally, GoDaddy has no insight into what happens to an email after it leaves our system, how a customer’s ISP or email client handles the email once received, or whether the message is simply disregarded.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  *** **
  ****** ** *** *** - GoDaddy

• Initial Complaint

  10/26/2021

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  I contracted GoDaddy for website design services. My account number is ************ have been unresponsive to all of my requests and are making it very difficult to obtain a refund.The people responsible for my account and design services have stopped responding all together.The invoice that I want refunded is ? **********. The total amount is $2,571.38

  

  Business response

  11/02/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On October 15, 2021, our customer purchased our ************************* This service enlists GoDaddys ************** Services (WDS) team to create a custom website, using GoDaddys Managed WordPress product to host the site. Customers must submit information, including images and text for the website, to our WDS team before the site can be built.
  
  On October 18, 2021, our customer completed their initial design consultation and the website was submitted for build. On October 25, 2021, the initial draft was submitted to our customer for review.
  
  On October 25 and 26, 2021, our customer emailed indicating the form to suggest changes was not working. In response, our customer was sent a form they could submit via email.
  
  Our customer emailed again indicating they werent able to log in. Our WDS team reached out to schedule an appointment to discuss their revisions. Our customer **************************** replied requesting a refund. Attempts to connect with our customer were made several more times without success.
  
  On November 2, 2021, a Customer Experience Manager reached out to our customer regarding their cancellation request and to discuss their refund options. Our customer declined to schedule an appointment.
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  Our customers purchase is eligible for a partial refund in accordance with our Refund Policy located here: https://www.godaddy.com/agreements/showdoc?pageid=19963
  
  We encourage them to follow up with our Customer Experience Team regarding their refund options.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the *** GoDaddy

  Customer response

  11/03/2021

  They wasted hours of my time and only reached out to me when I requested a full refund.

  I will dispute the charges with my credit card company and forward the matter to the Attorney General. 

  This company's abysmal reviews across the board speaks volumes about their business ethics.

  

  Business response

  11/10/2021

  Thank you for the opportunity to address our customers additional concerns.
  
  We stand by our initial response. Our ************** Services Team completed the initial buildout of our customers website and delivered it for their review on October 25, 2021. On October 26, 2021, our customer declined to schedule a call with our ************** Services Team to discuss revisions to their website.
  
  On November 2, 2021, our Customer Experience Team attempted to schedule a call with our customer to discuss their refund options as requested; however, our customer again declined to schedule a call.
  
  As our customer has failed to schedule a call to discuss their refund options with our Customer Experience Team but has continued to insist their project be canceled and refunded, the service in question has since been canceled and a refund in accordance with our Refund Policy has been issued. Our customer has been mailed a receipt and can expect to see the funds reflected with their financial institution within five to seven business days.
  
  Thank you again for the opportunity to address the additional concerns presented by our customer.
  
  
  Kindest Regards,
  
  ***************************
  Office of the *** GoDaddy

  Customer response

  11/16/2021

  I'm sorry Johnee spends more time cherry picking correspondence than improving the customer service of her company.

  I flatly deny her narrative. The fact is her company wasted hours of my time and continues to do so.

  I have filed a formal complaint with the Attorney General. 

  I will accept nothing short of a full refund in the amount of $$2,571.38

   

   

• Initial Complaint

  10/25/2021

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I was billed for a domain that I did authorize to be on auto renew and a charge of ***** was placed on my credit card. Please refund the *****. Regards, ****

  

  Business response

  10/30/2021

  Thank you for the opportunity to address our customer's concerns.
  
  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.
  
  On October 21, 2020, our customer purchased a domain for a one-year term via online transaction.
  
  On October 22, 2021, per our customers account preferences, GoDaddy automatically renewed the domain in good faith to honor agreements with our customer. ********************** sent notification to our customer on September 21, 2021, informing them the expiring items would renew in accordance with account settings unless additional action was taken.
  
  GoDaddy provides its customers with full control over renewal preferences.  Customers may, at any time, log into their account and modify those preferences. Account management is a customer responsibility.
  
  **********************'s ************* team is available 24/7 to assist with any aspect of a customers account, including billing-related concerns.  
  
  RESOLUTION:
  
  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
  
  The transaction in question is currently refundable, as outlined in GoDaddy's Refund Policy at https://www.godaddy.com/legal/agreements/refund-policy .
  
  As the transaction in question is currently refundable, as outlined in GoDaddy's Refund Policy at https://www.godaddy.com/legal/agreements/refund-policy, we encourage our customer to contact our 24/7 ************* Team to request cancellation and refund of the unwanted renewal.
  
  Thank you again for the opportunity to address the concerns presented by our customer.
  
  Kindest regards,
  
  *************************

  Office of the *** GoDaddy

• Initial Complaint

  10/25/2021

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  No control over my own domain name? August 9, 2021 $17 domain name transfer. Lost revenue and gross time loss. Domain name registration refund. ICANN stipulates unfettered access to my domain name properties so long as my account is current. Once I opted out of Shopify free trial, I lost the ability to manage my own domain name unless I purchased a Shopify plan. Unable to unlock my domain name, edit the nameservers or point it. Have provided proof of ownership which was just requested today. Tucows is the register yet I can not reach them nor do I have an account with them because I purchased my domain name via a reseller, then pointed it to Shopify. The arduous and obstinate email/chat support processes Shopify has subjected me to, over the last six weeks has yet to produce results. What's worse, I can't reach Shopify over the telephone. I can not access my store, my billing information, or my domain name unless I purchase a plan.

  

  Business response

  10/20/2021

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  While the complainant is a customer of ***********************, the domain in question is registered at Tucows, and the nameservers are pointed to ******* GoDaddy is not the registrant for the domain in question, nor does it control its DNS.

  Additionally, GoDaddy is not able to provide insight into our customers Shopify account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  We empathize with our customers experience and encourage them to contact the appropriate parties to assist in resolving their DNS concerns.

  GoDaddy does offer domain transfers, which will allow our customer to transfer the domain in question from their Tucows account to their GoDaddy account. From there our customer can manage their DNS. Information to transfer domains can be found below.
  https://help.godaddy.com/help/transfer-my-domain-to-godaddy-1592

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

  Customer response

  10/22/2021

  Hello,

   

  My complaint is for Shopify and Tucows. Not GoDaddy.

   

  Please advise.

   

  Thank you.

  

  Business response

  10/28/2021

  Thank you for the opportunity to address our customer's concerns.

  Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at https://www.godaddy.com/legal/agreements.

  In reviewing the customers domain that is registered at Tucows, it appears they have updated the nameservers to point toward GoDaddy and should now be able to update their DNS from within their GoDaddy account.

  RESOLUTION:

  GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.

  Our office has provided the correct ** address and instructions for updating the ** address to use with our site builder.

  Additionally, we encourage our customer to contact Shopify if they still have unresolved concerns with them.

  Thank you again for the opportunity to address the concerns presented by our customer.

  Kindest regards,

  Mat T.
  Office of the ***** GoDaddy

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