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Complaint Details
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Initial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I cancelled this account two years ago and they continue to charge me. When I call them to discuss the situation then the call gets dropped
Business response
09/10/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 22, 2020, our customer registered a domain name for a one-year term. Per our customers account preferences, ********************** automatically renewed the service on an annual basis; the last renewal transaction was August 23, 2024.
GoDaddy provides its customers with full control over renewal preferences. They, at any time, log into their account and modify those preferences. GoDaddy also sent our customer email notifications of the pending renewals prior to taking renewal action as directed by our customer.
RESOLUTION:
********************** upheld its agreements with our customer in good faith and honored its terms of service.
Our office has contacted our customer by phone to discuss their concerns. The domain name was cancelled during the interaction and a full refund for the latest renewal transaction was provided, in accordance with GoDaddys Refund Policy at ***************************************************/refund-policy
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO - GoDaddyInitial Complaint
09/06/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I am filing a complaint regarding GoDaddy's handling of my subscription for a private virtual server. On October 23, 2022, I subscribed to GoDaddy's service for a private virtual server for a period of 36 months, under the understanding that the server would function properly throughout the entire contractual period. However, after only 22 months, the server stopped working due to the operating system provided by GoDaddy, which was part of the contract, becoming obsolete.When I reached out to GoDaddy for support, they refused to upgrade the operating system at their expense. Instead, they offered a solution that required me to subscribe to a new 3-year service for another server. This would come with no guarantee that the new server would not suffer the same fate before the end of the contract period.At present, I have no access to the server and am unable to retrieve or update any information because GoDaddy has blocked access, citing the server's obsolescence. I have paid for 36 months of service and expected to receive a fully functioning server for the entirety of that period.Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at *********************************************************;
On October 23, 2022, our customer renewed their Virtual Private Server (VPS) for a three-year term.
On June 6, 2024, our customer contacted our Care support regarding the pending End-of-Life (EOL) of their operating system (**). At that time our customer was advised of the recommendation to move to a new VPS with an adjustment made for the unused time on their current VPS. They were also advised that per the vendor of their ** they would only receive security patches for the ** until June 30, 2024. At that time our customer said they would leave their server alone for now.
Between July 28, and August 31, 2024, our customer contacted our Care support regarding access and performance issues they were experiencing with their VPS. ******** team was not able to duplicate the access issues, and provided potential causes they may wish to investigate regarding them. GoDaddy does not block servers that are running non-supported **.
** versions are not upgradable in the traditional sense, and if a vendor decides to EOL their ** we recommend migrating their content to a new server to avoid potential issues involving security, compliance and degraded performance.
It is only our customers ** that is in EOL. If our customer does not wish to migrate to a new VPS they also have the option of resetting their current VPS and starting over with a new, supported **.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We empathize with our customer and encourage them to make the best decision for their server needs.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO | GoDaddyInitial Complaint
09/05/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Subject: Domain Name Sale Dispute Dear Better Business Bureau,I am writing to report a dispute regarding the sale of a domain name on GoDaddys Afternic platform. I sold the domain name removalsireland.com on 10/08/2024 for a total of $400.00. However, I experienced significant issues with the payment process.After the sale was completed, I was informed that $100.00 would be deducted from the total sale price. This deduction seems excessive and unjustified, given the terms of the sale. I have attempted to contact Afternic customer support multiple times to inquire about the reason for this deduction and to request clarification. Unfortunately, I have not received any satisfactory response or resolution to my concerns.Furthermore, I was informed that payment for the sale would be sent on August 20th. Despite this assurance, I have yet to receive full payment. The lack of communication and delay in payment has caused me significant inconvenience and frustration.I have exhausted every avenue available within Afternic to resolve this matter amicably, to no avail. As a result, I find myself compelled to escalate this dispute to the Better Business Bureau in hopes of obtaining a fair resolution.I request that the Better Business Bureau investigate this matter and intervene on my behalf to ensure that I receive full payment for the sale of my domain. If this dispute is not resolved through mediation, I will be forced to take legal action to recover the money owed.Thank you for your attention to this matter. I look forward to a prompt and satisfactory resolution.Sincerely,NOUCHANE ABDELALI ****************************Business response
09/11/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
Our customer sold a domain name through **********************, an aftermarket platform that allows users to buy and sell domains that wouldn't otherwise be available for registration.
Unfortunately, they provided incorrect payee information to Afternic. Consequently, the payout for the domain name sale has been delayed until our customer provides the correct details for payment.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
The Afternic ********************* Team has been in contact with our customer to provide the information and instructions to allow the applicable payment for the domain name.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO | GoDaddyInitial Complaint
09/04/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
DNS bait and switch scam. I began a website, used godaddy to register the domain for $10, all was fine until it came time to renew and the bill skyrocked to $110, and now am being threatened with the loss od my website if I don't use their service and pay these outrageous fees. There was hardly any traffic, and this was a personal domain so there is no value in the domain except to me. GoDaddy has deliberately engaged in bait and switch tactics, where the price claimed is not the price actually charged after their hidden "fees" get applied. I've contacted the company in order to get an auth code to transfer, but was only met with more fees. My domain name has now been held hostage in order to force acceptance of their awful shady practices.Business response
09/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at: ********************************************************;
On August 5, 2023, our customer registered the domain name in question for a one-year term via an online transaction. They took advantage of promotional pricing for a new domain registration at that time.
On August 5, 2024, per our customer's account preferences, ********************** attempted to automatically renew the domains in good faith to honor agreements with them. Unfortunately, their payment method was invalid.
We sent multiple notices pre- and post-expiration to them on July 7, August 1, August 8, August 14, and August 21, 2024, informing them the domains would either renew per their account settings or had failed billing. In the case of failed billing, it was explained that they would expire unless additional action were taken. Account management and renewal of domains is solely a customer's responsibility.
On September 4, 2024, they contacted our care team to discuss redeeming their domain and were correctly advised that there would be a redemption fee to recover it. During this interaction, they declined to recover their domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As the redemption of expired domain names is time-sensitive, we recommend they access their GoDaddy account at their earliest convenience to recover the domain name. Details regarding the redemption fee can be found in the following help article: ************************************************************************************;
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
**********
Office of the CEO - GoDaddyInitial Complaint
08/31/2024
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My domain has been broken for the past 5 months. Changing dns or nameservers have no effect. Contacted customer support multiple times, each time they insist its a dns issue and change the dns for me, but it is still broken. Tried escalating, no response. Something is wrong on the dev side of things.Business response
09/03/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On December 20, 2023, our customer registered the domain name for a one-year term via an online transaction.
Between July 21 and July 24, 2024, our customer attempted to update the domain's Nameservers and DNS.
At some point after their initial domain registration, the Domain Registry suspended the domain.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As this is outside of GoDaddys control, our customer can request additional information and start the unsuspension process at the following link: *********************************************************
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest Regards,
****
Office of the CEO GoDaddyInitial Complaint
08/31/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Contracted ****** for a manager Wordpress website.Created a back up of site and purchased a staging site.Yesterday when I called Godaddy about the staging url showing for our website: they rebooted.Our site went down. They sent me an email saying someone was working on and I would hear within 72 hours. Its Labor Day weekend and we are a market and deli. Loss of business!!!!!I have called 5 times and asked for this to be expedited. Unacceptable answers, as we did everything right to avoid such a situation.There is apathy and no sense of urgency to get our website back up. Godaddys job is be hosting site with zero interruptions.16 hours later and our website is still down. All they can say is theyll be in touch within 72 hours. This is absolutely terrible. Why should anyone use or trust GoDaddy with their websites? Wed like immediate resolution. Thank you.Business response
09/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 30, 2024, our customer contacted our ************* team for assistance with their Managed WordPress website. As the technical issue they experienced could not be resolved during the interaction, the matter was escalated to GoDaddy's Advanced support team.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
As with all service providers, GoDaddy had unexpected technical issues and worked quickly to resolve them and minimize any impact to our customer.
On August 31, 2024, our customer was informed the matter was resolved.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
************
Office of the CEO - GoDaddyInitial Complaint
08/30/2024
- Complaint Type:
- Billing Issues
- Status:
- Answered
I have an account with ******************** and use them for website services. I had used them for an email account I ended two years ago. I always get renewal notices and ok them, but I did not for the email account that I had ended. They charged my credit card and when I called for a refund they said I only had 7 days to cancel it. I did not know I had the charge until I got my credit card statement and called immediately. They are refusing any refund. I cant even access the email they are charging me for.Business response
09/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 5, 2021, our customer purchased a ********* 365 Email Plan for a three-year term via a phone call with our Care Team.
On August 5, 2024, per our customer's account preferences, ********************** automatically renewed their Email plan in good faith to honor our agreements with them. Billing notices were sent pre and post-renewal advising our customer products would be renewed unless action was taken. ****************** is customer responsibility.
On September 3, 2024, a chargeback was initiated by our customer's financial institution regarding this most recent renewal. This chargeback withdrew the payment made to GoDaddy.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Until the chargeback is resolved by our customer's financial institution, we are unable to provide goodwill gestures in a state of financial loss.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
GoDaddy is becoming impossible to work with. I came back from a vacation to find another of our websites blown up because of an unknown reason. Last time it was Wordpress updates we did not ask to be updated. It they did, and it cost us $$ and time to fix. Now there is a new problem. Has the ********* update not taught you people anting?? Fix my problems, stop Messing with peoples livelihoods!! And invest I quality assurance this happens all the time because you are GUESSINGBusiness response
09/04/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On August 30, 2024, our customer initiated a chat with our ************* Team to report an issue they were experiencing with their website. Unfortunately, the chat in question idled out before we were able to assist them.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
We have been unable to connect with our customer to gather more information about their website concerns. Should our customer wish to move forward, our office remains available to assist, and can be reached at ************************************************ Furthermore, our ************* Team is available 24/7 for them to contact at their leisure.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyCustomer response
09/04/2024
they refused to help the website broke twice in a month and we had to pay a 3rd party twice because they keep updating without our content and damaging our IPBusiness response
09/04/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. ****************** is a customer responsibility. Furthermore, our ************* Team is available 24/7 for them to contact at their leisure and can be reached at ************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyBusiness response
09/04/2024
Thank you for the opportunity to address our customers additional concerns.
We stand by our previous response. ****************** is a customer responsibility. Furthermore, our ************* Team is available 24/7 for them to contact at their leisure and can be reached at ************.
Thank you again for the opportunity to address the additional concerns presented by our customer.
Kindest regards,
******
Office of the CEO GoDaddyInitial Complaint
08/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I purchased the broker service which seams to be a scam never heard anything back regarding it just a waste of time and money. when i would call in they would give me the run around no answer and no refund. I was having trouble getting my emails i called in for help only to find out my email had been bought by someone else all though I'm still paying for it. This email and domain that i have had for years and go daddy was charging me for almost 2 years knowing that it was purchased by someone else as a small business owner I'm very disappointed and frustrated.Business response
09/05/2024
Thank you for the opportunity to address our customer's concerns.
Upon conducting business with GoDaddy, our customer acknowledged and accepted our agreements, found at ***************************************************.
On July 20, 2016, our customer purchased a ********************* (DBS). This service enlists GoDaddy to attempt to contact a current domain registrant and potentially negotiate a sale of the domain. Between July 21, and September 23, 2016, GoDaddy's DBS Agents attempted to negotiate a sale between the registrant and our customer, however, a deal could not be reached, and the ticket was closed.
Our customer purchased a different domain on September 23, 2016. They established an email address with the domain on August 30, 2017. The email was active in their account until August 9, 2020, when it was canceled due to failed billing.
On August 11, 2020, they contacted our Care team to purchase a new email plan and have the mailbox in question restored. This service has been renewed each month, most recently via an online transaction on May 9, 2024.
On September 23, 2023, their domain registration expired. GoDaddy did not attempt to automatically renew the domain per our customers account settings. Notifications were sent informing them the domain was at risk of cancelation unless additional action was taken. As no action was taken, the domain followed the normal expiration lifecycle and was canceled from their account on October 5, 2023.
On March 27, 2024, our customer contacted our *********** regarding their domain and was informed it was no longer in their account.
RESOLUTION:
GoDaddy upheld its agreements with our customer in good faith and honored its terms of service.
Per GoDaddys Refund Policy, we respectfully decline our customer's request for a refund.
Thank you again for the opportunity to address the concerns presented by our customer.
Kindest regards,
******
Office of the CEO - GoDaddyInitial Complaint
08/29/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
huaren.us is a registered website at godaddy.com. It constantly posts private personal information of mine, including b day, address, email address, married anniversary and my hubbys personal information online to the public and has been refusing to delete that information for more than 10 years after i constantly reached out to the admin and owner of the huaren.us website.Business response
09/03/2024
Thank you for the opportunity to address the concerns of the complainant.
From the information provided, the complainant does not appear to be a GoDaddy customer, nor has ********************** entered into any relationship or agreements with them.
While GoDaddy is the registrar of record for the domain name huaren.us, we are not the host of the website.
According to a public network lookup, the domain points to the ** address 198.254.98.246, which is managed by the company COLO4JAX LLC.The complainant may wish to contact this hosting provider to determine if they have policies to address their concerns.
Thank you again for the opportunity to address the concerns presented by the complainant.
Kindest regards,
********
Office of the CEO - GoDaddy
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1,415 total complaints in the last 3 years.
549 complaints closed in the last 12 months.