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ComplaintsforManheim Phoenix
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Complaint Details
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Initial Complaint
05/23/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
My vehicle was reposessed with my personal belongings in it, including my wallet with my social security card. the vehicle was sent to manheim phoenix for auction. i retrieved my items from manheim on 5/23/23. the items were transferred from the vehicle to a trash bag where my wallet was left wide open with everything in it except my social security card.Initial Complaint
12/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/04/2021 I attended the online auction and saw a truck that I was interested in buying. I won the highest bid on the truck, that same day I had received a phone call from the auction that the seller wanted more money. I had informed the person who I was talking to if they could give me a phone call later that day so I could do some math. Approximately at 1pm that the day I was negotiating price with the seller. However, we could not come to agreement on the price. Thus the seller hung up the phone with the employee who was speaking on behalf of me and the seller did not want to sell to me. Then I find out a week later that supposedly we agreed on a price and I said yes. I had tired to reach out to customer service to inform them about the problem and they lady told me that I needed to pay and pick up the vehicle, when the seller didnt want to sell it to me. I dont know who do I need to speak to but I want to see if someone could listen to the phone recording and hear for themselves because I want to buy and do business but no one wants to help me.Business response
12/20/2021
We are looking into your concerns and will get back to you today.
Thank you for your business
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.