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ComplaintsforNavarro's Outdoor Environments LLC
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Complaint Details
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Initial Complaint
03/04/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
************************* was working on pool project for my family for past year and a half. He said project would be finished by March last year and it was still ongoing. I paid for each step of the project and then he took ****** last check did part of pool tiling and disappeared. He told us that he had not more money to spend on our project and that he spent it on other projects in December. We have 2 adopted kids from ****** that we spend on adoption for to we could not keep backyard like this so we hired another crew.Initial Complaint
11/10/2022
- Complaint Type:
- Order Issues
- Status:
- BBB unable to locate business
We signed a contract with Navarros to have him build a pool on 1/20/2022. The Target Completion Date was set for 6/30/2022 "pending material availability" and with that fraise we have been strung along. He has given us excuse after excuse. First that there were no materials then that there are no workers. I know a few persons that have completed a pool this summer. We are very close to having the pool done all it needs is electrical and the pebble tech, but this is November we were to have a pool done in the summer. ********* owner ***** has not been good at communicating with us, we have to text him and then it takes him days to respond. He says contractors are coming and then there is an excuse, and no one comes. We have paid in full. The last conversation was the electrician will be coming this week on Tuesday 11/8 and then pebble tech on Thursday 11/17 well that is not happening because the electrician never showed. This is the second time his electrician does not show now this is pushing the completion out even longer. It seems like he is just telling us someone is coming but in reality, no one is. This is very disappointing. He has not even contacted us to see if his electrician showed or to tell us when he is showing.
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.