Business ProfileforCar-Part.com

I needed specific used parts for a salvage inspection for a vehicle and required the highest quality used parts. I contacted the dealer (****) "Canadian used auto Parts" Calgary as they advertised “grade A” parts with the Car-part.com. (Grade- A are the highest quality used parts. For body parts, this means that the components have no damage or one “unit” or less of needed repairs) Before making the e-transfer, I checked the parts pics on car-part.com that appeared as "Grade A" good condition and the dealer reconfirmed parts in excellent condition, no repairs needed. Sept 20, 2022 - When I went to pick up the shipment, one of the items was completely damaged i.e$400.00. I have confirmed with the dealer “deliberately” shipped the damaged part. I have recorded a voice clip where the dealer clearly admits that prior to shipping he knew the part was damaged and no use for us but then deliberately shipped to make a profit. I returned the item to the dealer to get full cash credit. The dealer paid $200 and held $200 as “hostage store credit” which I have no use for and refused to provide any paper work for it. I have followed up with the dealer so many times for paper work and to return the money and they refused to do so. I work with CARSTAR and heavly relays on www.car-part.com as a trusted source to find parts for vehicles. This dealer is using Car-part.com website to advertise his business to lure customers. I have submitted a complaint with Car-part.com and the representative declined to take any action against this dealer and told me Car-part.com is unable to get the refund $200 and sided with dealer. I belive Car-star.com website supporting unfair and deceptive business practices that would mislead the average person.