ComplaintsforParker & Sons

• Initial Complaint

  06/24/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On June 3, 2024, I noticed Parker and Sons charge my credit card account with the amount of $153.89 without contacting me. I called Parker and Sons immediately that date. Mark called me back and left a message that he will submit the refund and should take 7 to 10 business day to show on my credit card. Within three weeks as today, the amount of $153.89 still not refunded. I did contact them twice already after the first initial call. I spoke to two representative last week and the week before and I was informed that there's not much they can do, just wait for it to show on my credit card. I am really disappointed on how they handle this type of situation. Mark also left in my voice mail that he will remove my information and credit card information on their file.

  

  Business response

  06/25/2024

  We have contacted the customer and left a message and advised them that the refund was processed by our accounting department yesterday 6/24 for $153.89 and put back on their visa.  

• Initial Complaint

  05/30/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  April 9 Parker and Sons was contracted to replumb mobile home. The contactor did not complete the job and caused damage. Contractor will not fully repair problems or compensate for the extra costs incurred due to their incompetent employee. Parker and Sons sent incompetent workers to fix the damage but it caused more trouble. My tenant has not had full access to her home since April 12th and has had to take time away from work to be available for the workers to come.

  

  Business response

  05/30/2024

  We understand the frustration on behalf of the customer and are in communication to resolve the issue. We have provided different options for the areas outlined as having damage including repair of the area to which the customer declined service. Our team will continue communications to resolve issues at the home. 

  

  Business response

  06/03/2024

  At this time what's happening is that failure to reach a fair and reasonable settlement with the HO . Parker and sons has turned the claim over to their carrier to resolve this matter and to finish the small repairs needed in the affected area . As our progress had halted when the HO refused service from the licensed bonded contractor and wanted her own . 
  

  Customer response

  06/03/2024

  Parker sent incompetent contractors to my home who caused me additional damages AND the rating for the contractor in question is 2.5 with a VERY questionable reputation from Phoenix when I live in Tucson. Yes, I requested to use a reputable contractor instead. Parker is stating that the repairs are small when in fact they will cost me over $6k, this is NOT a small issue. Parker is not offering compensation for my tenants inconvenience AND additional costs related to the damages both companies caused. They are refusing to replace the cabinets. Their contractor removed and tossed parts of the cabinets in the trash when there was no damage to that part and there was no need to remove them. 

  My tenant is still unable to fully use her kitchen because of the mess they caused. 

• Initial Complaint

  04/16/2024

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  1). I paid this company for electrical work for the amount of $337 which included a $20 coupon. The company charged me $357. After numerous requests for an itemized invoice I finally received an invoice without itemizing the charges, plus it showed I still owed $20. I need an itemized invoice and the $20 waived. 2). After making an appointment I called the office for an repair estimate, either based on a per hour charge or the cost of a project, however they couldn't provide this information . I was then informed a $79 fee would be waived if I decided to proceed with the repair. $337 later I was told this was the total cost for replacing a clothes dryer wall outlet. I didn’t want to lose $79, therefore I felt coerced into paying the $337. 3). After the electrician completed the repair and left my residence I noticed some mistakes; circuit box door was left open after resetting the circuit, and a screw holding the outlet plate was not installed. Since the plate had been damaged due to a short in the outlet box I feel the plate should have been replaced.

  

  Business response

  04/16/2024

  As soon as I was notified of any Issues, I immediately reached out to resolve any issues. we have reached an agreement.

  Customer response

  04/19/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21583935, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Kevin Spingola
  
   
  

• Initial Complaint

  02/22/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  In December 2023 I gave Parker and Son's 3500.00 as a down payment to have my condo electric updated from 50 amps to 200 amps and the outside line needed to be moved. No work has been down and it is almost March 2024. I call Parker and Sons and no one has an update. I have asked for a refund and the "manager" I text doesn't respond. I choose Parker and Sons over another electric company because they had a great reviews. The cost of the job was even 2k more than the other company. I would like a refund since no work has been done...not even a permit has been obtained. The company is terrible at communications.

  

  Business response

  02/26/2024

  We understand the frustration and concerns with the time that has pasted and the lack of communication. We are continuing to reach out to the utility company for a date to get an approved location to take the customer's needs into consideration. There has been a permit pulled at the start of the job (which is attached). as we are and will be maintaining contact with the Client to resolve the job and all issues.

• Initial Complaint

  01/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Horrible service and costing me money. I recently inherited a house in need of a electrical panel upgrade, and I am delayed renting it because of the companies lack communication and urgency. I had several bids and chose the company because of their name. I gave a deposit of $3267.44 in August. I called about 15 different times to see what the status of the project is, and never received a call back until the 15th time. Supervisor ** called me and told me the holdup was The City of Tucson never gave him a kill date. He also told me he would discount installation of grounded outlets for all my troubles. He then had me call the City of Tucson. I called City of Tucson, and they said there was no record of anyone reaching out for a Kill Date, and they were unsure why a customer was calling. The City of Tucson called me a few days later, to tell me they can schedule the date, but they could not get a hold of the company's electrician. I called Parkers and Sons about 10 more times to get a hold of an electrician to facilitate the Kill Date (Not my job and isn't this what I pay the company for), and I could not talk to anyone but the receptionist. The receptionist told me the Supervisor left the company, and another electrician would take care of the job. I never received a call. After over a month of me calling every few days with the same results, I finally asked to get a refund and to speak to someone higher than a supervisor. Three different receptionists told me they did not have anyone else to escalate to, and a supervisor would call me. A Supervisor finally called me and left a message on my phone. He left the same generic phone number I have been calling with no response for months.

  

  Business response

  01/02/2024

  We have been in contact with the client and are working with him.

  Customer response

  01/03/2024

  Hello,

  I spoke to ******* (Manager at Parker and Sons), he let me know what the plan is to make things right.  So far, I believe his intentions, but I would like to see the work done before I remove the complaint.

   

  Thank you!

  

  Business response

  01/12/2024

  We have installed and completed the final inspection and awaiting TEP's date to finish job. Also, we have maintained contact with the client to keep abreast of the situation and address any concerns.

• Initial Complaint

  11/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I demand my money back. They have not performed any work. They came and installed a new ac system. Then fear mongered me into purchasing a new electrical panel stating it was an emergency. Well fast forward 2 months and they have yet to install the new electrical panel. After a month I began to wonder how much of an emergency this was and asked my son-in-law what he thought. He advised that if it was an emergency it would have been done right away due to liability on part of the contractor Parker and Sons: I then decided I wanted my money back and for almost a month now have been given the run around. I believe that they have taken advantage of me and have engaged in two types of discrimination. First, they took advantage of my ethnicity by scaring me into buying something I didn’t need and didn’t explain things wells due to the language barrier. Secondly, they scared an 80 year old woman who doesn’t know about these things. Thereby using predatory practices on a woman of advanced age. I feel that the number of times that they have been contacted requesting a return of my money is ridiculous and feels like white privledge. I feel victimized on so many levels, my age, my race, the language barrier and the fact that no one will give a straight answer on why or when I will get my money back is so unethical. Please contact me as soon as possible.

  

  Business response

  11/14/2023

  We have tried multiple times to reach the customer by phone and left a voicemail, but we did not receive a return call.  We have also sent the customer an email regarding the refund check that will be sent on 11/15..

• Initial Complaint

  08/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  In 2022 when I bought a new home (in Tucson, AZ where I currently live) I was looking to replace the AC unit right away. They were amazing at first, everything from installation and their workers were great. My unit was installed in March 11th of 2022 (Cost me 17K) Fast forward to August of 2022 I had my first problem with the unit (it stopped working just 4 months after installation, it was brand new and their most expensive unit) they did a great job fixing it in a timely manner, no problems so far. And that leads me to now, I woke up on 8/10 and my AC wasn't working. I called them right away and they did an amazing job sending someone right away to come take a look at it, at that time the technician told me the motor was done and needed to be replaced. The technician (Who was amazing, his name was Alex) spend 4 hours trying to locate a new motor with out success. He then informed me that they would continue to try to locate a motor and if unsuccessful they would overnight one. Next day I get a call from them telling me they are bringing me some portable AC units to hold me down while they figure out the motor situation (keep in mind it's 89 degrees in my home at this point, I work from home (my home has security install from my company and have a server at my home that needs to be kept cool) and I have 6 dogs so it's not so easy to just go stay in a hotel) I agree, this amazing worker named Mark came and installed the portable AC's but it kept killing my breakers, he contacted his Electric techs and no solution until I had an idea to put an extension cord from my outside electric to the house, which seemed to work at the time. All was kind of good (still no AC but I have the portables) when I am told they found a motor for the AC and they are coming to replace it (YAY ME). When the technician comes to replace the motor he then realizes he has the wrong parts (all good still) he then tells me he just has to go to the warehouse and he will replace it ASAP. When he gets back, turns out the parts are still wrong and there is no fix at the moment so now I have to wait till Monday for it to get replace (cause it's Friday) again, I understood that it wasn't their fault and told them it was okay and they left. BUT then, having 3 portable AC's in the house was a lot for my electrical to handle and my breakers died, so now I have no AC or electricity in the house (Parker and Son's deal with HVAC and Electricity). I called their customer service line, this guy name Ellis answered and WOW he was so rude, non empathic as I was crying and basically told me to fuck off and that there was nothing they could do. I called back, spoke to Will, he was pretty good but again told me nothing he could do until Monday and then the call dropped, he never called me back. At this point, my only choice is to sue Parkers & Sons for the distress they have cause my family and I. It's funny how when they are trying to sell you a unit they are so quick to be there (typical sales) BUT when you actually need them, but they already have your money, you are no longer a priority. If I could give them 0 stars I would because (their employees on the field are amazing but powerless) the way they have handled this situation is absurd. I do not recommend this company to anyone at this point, I choose them because they were supposed to be the best, they are when they are trying to sell you something, but as soon as they have your money they couldn't care less. And last thing, they also lied about the term and conditions of the loan I took out to pay for the unit (already filled a complain with the bank about this) with all his being said, DO NOT trust Parkers and Son's they have lost their "Mom and Dad shop" mentality and now they don't truly care about their customers. I work with small businesses every single day and I am "Customer Driven". I cannot imagine treating a customer this way or that any of my small business would treat their customers this way. And now today, 8/14 new techs came by and stated the parts are wrong once again, I advised them I want a brand new AC Unit at this point since the current unit is only 1 year old and I paid 17K for it. It has full warranty. The techs told me they can order me a new AC Unit no problem and it should take 1-2 business days to get it here and installed, they would call me to keep me updated (this was at 11 AM today) there was no call back so I emailed the Manager twice ( I can provide emails) with still no reply.

  

  Business response

  08/21/2023

  We understand the customers frustrations and have been in constant communication to resolve them. The process of whole unit replacement requires authorization from the direct manufacture however, we elected to replace the unit and provide elevated customer service. Proper maintenance procedures have been covered with the customer to avoid premature failure in the future. 

• Initial Complaint

  08/04/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Dallas from Parker and Sons came out on 7/17/2023 to give us an estimate on a brand new AC unit. we chose them because their price ($15,000+) as in the middle of the other estimates and had a good warranty. they came out the next day to install the new Ac unit. since then, our home temperature is at mid 80's during this awful summer heat and only drops to the 70's at night when its cooler outside. we have called them and they have sent 5 different crews of at least two technicians and cannot resolve the problem. their answer is "i dont know what to tell you". they cant find the issue. today, two technicians came to our home and plugged all the vents in our home except the living room vents (where our thermostat is located) to direct all the cool air to the living room and force the thermostat to mark a lower temperature. but our rooms, halls, bathrooms were probably in the high 80's since no air was going through the vents. we took a drill and removed the plugs from the vents ourselves and the rooms got a little bit cooler. its 6:30pm and our temperature inside the house is sitting at 81 degrees. we tried to contact Dallas multiple times and he was always "in a meeting". he came, took our money and never saw his face again. a complaint has been filed to the ROC in hopes this gets taken care of.

  

  Business response

  08/10/2023

  We agree with the frustrations of the customer, our team strives to create a higher level of customer service, in doing so we have stayed in constant communication to resolve the homes issue. We most sincerely apologize for the inconvenience and disruptions caused to the customer. The Comfort Consultant involved has spoken to the customer and scheduled a site visit for 8/11/23.  

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