Customer ReviewsforParker & Sons

I have used them for several things this past 6 months and have been extremely satisfied with their employees, products and work done.

Hi *****, Thank you for taking the time to reach out and share the positive experience you had with our team and the work done at your home. Please don't hesitate to reach out if there's anything else we can assist with. Have a great day!

Excellent service! Professional and well trained technicians. Quick service when our A/C had an issue. No comparison to the company that we used a week ago ( obviously that company did not properly repair our system).

Hi ****, Thank you for the great feedback for our team! We are thrilled to be your service provider for your A/C, and please let us know if there is anything else we can assist with.

Great Service, Hope they'll continue making every attempt possible to provide excellent customer to me and everyone around me

Hi ***, Thank you for the wonderful review and feedback for our team. Please don't hesitate to reach out if there's anything else we can assist with.

We had Parker and Sons install 2 air conditioning units for us. They are very professional, always on time, and easy to work with. We use them anytime we can.

Hi ******, Thanks for the wonderful review and for trusting us with your new unit installation. We hope you enjoy your new system for many years to come.

***** and **** were professional in every since of the word.Parker and sons responded to my call and promptly sent technicians to remedy the issue with my hot water heater.They are a little pricy, but i am a very satisfied customer.

Hi *****, Thank you for taking the time to reach out and to share the kind words of praise for ***** adn ****. They are great members of our team, and I'll be sure to share this with them, so they know how pleased you were. Please let us know if there is anything else we can assist with.

*** was very thorough discovering the problem. It was a complicated problem and he took care to do the job right. I am very pleased with Parker and Sons. Every technician has been professional, courteous and made sure the job was done properly.

Hi ***, Thank you for the great review and wonderful feedback for *** and our team. We look forward to servicing your home again in the future.

I am writing this in response to the service I received from Parker and Sons on 7/9/2024. After diagnosing the issue, the technician informed us that the fan motor on our a/c unit had failed. He went on to say that they could replace the fan motor immediately so that we would have a/c but recommended replacing the unit due to it's age. We opted to replace the motor and were quoted a cost of $1299.00 installed. The work took approximately one hour to replace. Regretfully, I agreed to the installation and paid the invoice. After the technician left I began to question the cost and looked on the web for the cost of the motor. The motor used was an Azure model# *****. and can be purchased for less than $200. When I called Parker and Sons, I expressed my concern and asked for an itemized invoice. I was informed that they do not provide material costs on invoices, which makes sense because who would accept a $1100 in labor costs for an hour of work?The person I spoke to on the phone said that she could not help me but that she would have a supervisor call me in the next 24 hours. It is now a week later, and I have yet to hear from anyone.I contacted another HVAC company for an estimate on a new unit. When the estimator arrived, I asked what they would charge to install a new fan motor on our a/c unit, and he quoted me $480.Based on this experience I am now convinced that previous work done by Parker and Sons (April 2024), replacing 3 components was also massively over charged at $1595.00. At the very least I believe that Parker and Sons owes me a refund of $800 for the recent work they performed. Since no one at Parker and Sons was concerned enough to contact me I decided to post this review and will also be terminating my Parker Family Plan for biannual maintenance.

Hi ****, Thank you for reaching out and please know we do value you as our customer and we take your concerns very seriously. We have sent a message to the appropriate department and supervisors to promptly look into this and to reach out to discuss your concerns, and to work on the bet possible resolution..

Parker provides excellent services and all The different departments. The service techs have been exceptional, courteous, and timely. I highly recommend. Parker Brothers for any service you might require

Good Morning *******, Thank you for taking the time to share the great feedback regarding our technicians and the work they have provided at your home. We are thrilled to be your service provider and please let us know if there is anything else we can assist with.

***** was amazing! Such a great experience with him! Im so glad we got *****, he was so professional and neat. Hope we continue to get ***** for our Parker and Sons needs! He deserves a raise for sure!

Hi *******, Thanks for the fantastic feedback for *****, and the work he did at your home. He's a great member of our team and we'll be sure to pass along your kind words of praise!

The technician ******** was outstanding. He performed a complete inspection and repair. Even in the heat. He explained the issue. He pointed out the failure and pointed out that the air conditioner us under sized.

Hi *****, Thank you so much for the fantastic review and words of praise for ********. We'll be sure to share this with his supervisors, so he gets the credit he deserves.