79 Customer Reviews
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Review from Margarita K
5 stars07/26/2024
**********************************, your technician, did a very good job unclogging my kitchen sink. He is a nice young man.**********************
Rite Way Heating, Cooling & Plumbing Response
07/30/2024
Hi *********, we're delighted to hear our technician was able to effectively unclog your kitchen sink. It's wonderful he left a positive impression on you. Thanks for choosing Rite Way Heating, Cooling & Plumbing for your home service needs. We look forward to assisting you in the future!Review from Steven W
5 stars07/16/2024
Last week I had a clog in my toilet and I knew if I ever wanted "it" to go down again I would need a plumber; and I remembered hearing ads on KNST for Rite Way and how they helped Veterans and First Responders. So, I called and explained my problem; and this was pretty late in the afternoon. The person on the phone said she would try to get a plumber out to help me. I got a call back that they would have someone out within 45 minutes (small miracle)They sent ***************************. I liked his attitude when I opened the door and he assured me he could find and fix my clog. It only took about an hour to complete the project so I could once again flush "it" down the drain.; a big relief, especially for my wife. ******* was extremely professional and an excellent communicator. (a very likable guy) After having ******* in my home I can assure you that any other plumbing or HVAC issues I may have, Rite Way will be my immediate "go to" company. I give them a five star review. - *************************Rite Way Heating, Cooling & Plumbing Response
07/20/2024
We appreciate your kind words, ******! We're delighted to hear that our team, especially our plumber, was able to help with your toilet issue promptly and efficiently. Our aim is always to provide excellent service and communication, and it sounds like we hit the **** with you. Your confidence in us is much appreciated and we look forward to being your 'go-to' for any future HVAC or plumbing needs!Review from Karla M
5 stars07/13/2024
My AC stopped cooling during the hottest part of the summer. This was very stressful for my family especially with a baby and two dogs. Thank you Rite Way for sending a technician out so quickly! The technician, Safari *******, was helpful, professional, and empathetic. He kept me informed every step of the way from getting the issue diagnosed to fixing the issue ! Thank you again!!Rite Way Heating, Cooling & Plumbing Response
07/17/2024
We're relieved to know your AC issues were resolved promptly, especially during a hot summer! It's fantastic to hear our technician, Safari, provided exemplary service and kept you informed throughout. We appreciate your kind words and recognition of our team's dedication, *****. Thanks for choosing Rite Way!Review from Terry R
5 stars06/27/2024
Our technician Safari ******* located the cause of our condensation leakage problem very quickly. He cleaned up the mess caused by the leakage and made the needed repairs while patiently answering a number of questions that I asked him. With the repairs made and proven, he cleaned up the work area, leaving it in much better condition than it was when he arrived. I couldn't have asked for better service.Rite Way Heating, Cooling & Plumbing Response
06/28/2024
*****, thank you so much for letting us know. Years ago we realized that in our business, it doesn't matter how well a repair is done if we leave a mess behind, so we try to make sure our team takes a little extra time to leave the work area clean. Thank you for noticing.Please let us know if we can do anything more to help. We'll pass your feedback to your technician's manager.Rite Way Heating, Cooling & Plumbing Response
07/02/2024
We're grateful for your fantastic review, *****! It's heartening to hear how efficiently and professionally Safari handled your condensation leakage issue. We always strive to provide top-notch service and we're glad that Safari exceeded your expectations. Your kind words mean the world to us. Thanks for choosing Rite Way Heating, Cooling & Plumbing!Review from gail p
5 stars06/06/2024
My technician, ******, did a wonderful job during my semi annual heating and cooling inspection. He is so pleasant and thorough. It was a pleasure dealing with him.Rite Way Heating, Cooling & Plumbing Response
06/11/2024
We're delighted to hear about your positive experience with our technician, ****! At Rite Way Heating, Cooling & Plumbing, we're committed to providing top-notch service. Your kind words about the thoroughness and pleasantness of our staff are heartwarming. It's always a joy to assist wonderful customers like you. Thank you for your trust in us!Review from Stacy D
5 stars05/31/2024
We were very pleased with the thorough service we received from our Technician **** from RiteWay Heating Cooling and Plumbing.Rite Way Heating, Cooling & Plumbing Response
06/03/2024
Excellent, thank you for sharing *****. Delighted to hear that **** gave you great service. Please let us know if we can do anything further to help!Review from Lenore K
5 stars04/30/2024
I heard good things about *******, so I decided to try them instead of my usual HVAC service (especially after seeing the $59 special which Rite Way offered ... seemed too good to pass by).Service Tech, ***************************, called to tell me when he'd arrive. I especially like that I could track his drive here on my cell! He arrived on time! He was friendly and professional ... explained EVERYTHING the service entailed, and took photos to explain in even more detail!I've had HVAC service in ****** for over 20 years, and never witnessed the work done so thoroughly, as ****** did it. I was so impressed with ****** and *******, that I signed up for the *** contract!Thank you, ****** and *******Rite Way Heating, Cooling & Plumbing Response
05/05/2024
******, your kind words have truly made our day! We're delighted to know you appreciated our punctuality and detailed explanations, as these are values we hold dear. We're pleased that you've chosen our contract, and we're looking forward to serving you in the future. Thank you for trusting us!Review from Susan K
5 stars04/25/2024
Rite Way Heating, Cooling and Plumbing is the best!! ********************* the technician was extremely thorough, knowledgeable, pleasant and kept me informed throughout the whole maintenance check process.Rite Way Heating, Cooling & Plumbing Response
05/01/2024
*****, your high praise is truly appreciated! It's wonderful to know our technician's dedication to thorough and knowledgeable service left a lasting impression on you. We're committed to keeping you informed and comfortable every step of the way. Thanks for trusting us with your home maintenance needs!Review from Thomas W
5 stars04/12/2024
*************************** did a fantastic job with a complex repair of a broken water line.He was prompt, very courteous, and extremely skilled.I was more than satisfied with his work and feel should make RiteWay feel proud.I would give 6 stars if available.Rite Way Heating, Cooling & Plumbing Response
04/17/2024
******, your high praise for our team member's promptness and skill really warms our hearts! We're incredibly proud to have him on our team and we're glad you're more than satisfied with his work on the complex water line repair. Thanks for your 5-star review!Review from John S
1 star04/07/2024
Scam artists! You'll save thousands avoiding this company. I recently had a loss of freon from AC. Upon inspection, rite way quoted me $6734 to replace the evap coil they say was bad and leaking. Their freon quote was $162.75 a pound. I had another AC *** look at it and he immediatly found a hole in a copper pipe within 1 min. Total cost of repair was 1400 and he charged $80/lb for the freon. Evap coil was perfect he said.Our state needs laws protecting unsuspecting homeowner from scammers like this company. I believe it is due to commission for repairmen. Its always best to go with a small company in my experience. Im not done with Rite Way, I will post this info everywhere. They are criminal!Rite Way Heating, Cooling & Plumbing Response
04/15/2024
Dear ****, we're truly sorry to hear about your experience. Our goal at Rite Way Heating, Cooling & Plumbing is to provide top-quality service at a fair price. We appreciate your feedback and would like to discuss your concerns further to learn how we can improve. Please feel free to contact us at **************.Rite Way Heating, Cooling & Plumbing Response
04/29/2024
****, we're sorry to hear about your experience. Our intention is to provide the best service at competitive prices. We're surprised by your comments and would like the opportunity to discuss this further. Please reach out directly so we can understand the situation better and work towards a resolution. We value your feedback and look forward to hearing from you.
Customer Review Rating
4.7/5stars
Average of 79 Customer Reviews
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