Business ProfileforRussett Southwest Corporation

On 10/21/2021 we purchased a new heating/cooling system from Russett Southwest of Tucson AZ. WE paid $9946.10 for the unit. The Lennox equipment has a 10year parts warranty, 10 year compressor and 20 year Heat Exchanger warranty. As stated, we have had the equipment for approximately 2 years and 7 months. The cooling unit began making intermittent knocking noises the middle of April 2024. We contacted the Russett company regarding the noise and the company sent out a technician to check the system. The system did not make the knocking noise during the technicians visit and he further concluded that perhaps something may have clogged the unit which created the noise we were hearing. Therefore there was no diagnostic finding during the service call. The day after the service visit we began to encounter a thermostat problem. The thermostat was automatically lowering the temp setting to 73 degrees from the setting of 76 degrees. This lowering was occurring daily and we were unable to correct the problem. We contacted Russett to report the matter. A Russett technician was sent to our house to examine the problem. Just as the tech arrived and began working on the thermostat the outside a/c unit began making the knocking noise. The tech immediately went outside to check on the source of the knocking sound. After his review and testing he concluded the compressor was the source of the noise. The tech indicated that he would report back to his supervisor so they could determine what to do to fix the problem. We received a call 0n May 6 from Service Manager who stated that to fix the Compressor the cost would be $2,735.00. I reminded him that the Compressor unit had a 10 year warranty and that the $2735 amount was an exorbitant charge. He stated he would talk to the sales department and get back with me. He called me on May 7 and stated he had spoken with Sales and that the charges could be reduced to$2530.00 but that was the best they could do. Isn't that excessive considering the warranty?