ComplaintsforAll Works Automotive, LLC

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I went to all works to get a new engine and water pump and they ended up taking close to two years to fix the situation as they failed to correctly fix the issue the first time. They offered no compensation and kept giving me the run around to waste my time. After four months of having the car I received another check light engine with a overheating issue which the owner told me to bring in whenever it happened as it’s under warranty. After leaving the car on august 7th I was told that my car might not get seen til the next day and it ended up taking an additional two days for them to tell me what the obd reader stated which I already knew. They then tried to charge me 550 for a coolant sensor and oil cap so I told them I’d rather go somewhere else or do it myself to which the owners wife responded with a fee of 90 dollars just for the diagnostics although it has been under warranty and she threatened not to give me back my car. They try to hook you in to scam you and they try to take as much as they can and they are not organized as they know nothing that was promised to me nor do they provide detailed information on anything or the parts that were upgraded.

  Business response

  08/17/2023

  
  Mr. Lopez brought his vehicle in on 8/7/2023 due to his check engine light on and advising me that his temperature gauge was moving a little on the hot side. I advised him to bring it in and we will do a diagnostic. When he dropped his vehicle off, I informed him of the $85.00 diagnostic fee and let him know if he got the work done with us, that the diagnostic fee would go towards the job. I informed Mr. Lopez that we were a little busy and that I would try to get his car looked at by the next day, which would have been the Aug 8th if not then Aug 9th. Mr. Lopez called on Aug 9th and I informed him that his vehicle was next to go on a lift and that we had to put a smoke machine on his vehicle due to a fuel vapor leak code P0446 that we found. Mr. Lopez stated no problem, and we will talk tomorrow.
  On Aug 10, 2023, at about approx. 10 in the morning I called Mr. Lopez and informed him that he did have a fuel vapor leak and that the leak was coming from his fuel cap and that we would need to get another one and recheck to see if there were any other leaks. Mr. Lopez advised me that he just put a new fuel cap on, and I let him know I have video that the fuel cap he purchased was not the correct one for his vehicle due to seeing the smoke coming out of his fuel filler neck. I also then advised him that he had DTC code P0117 due to his coolant temperature sensor not sending the correct signal to his vehicle and this would have to be changed.
  At that point Mr. Lopez got very upset and advised me that his vehicle was under warranty and that if we did not fix it for free, he would do it himself. I advised Mr. Lopez that the parts we put on the vehicle that are listed on his invoice had a 1-year warranty that expired on July 8,2023.  The coolant temperature sensor is not covered under the warranty, neither is his fuel cap.
  At that point Mr. Lopez kept repeating himself talking about his warranty and that it should be covered, I then informed him that his warranty only covered the parts that were replaced as noted on his invoice and his warranty had hit his the 1-year mark on July 8, 2023, and it was already a month passed that. Mr. Lopez stated he would do the repairs himself and that he would just pick up the vehicle. I let him know that was fine and he would be responsible for the $85.00 diagnostic fee.  Zack became belligerent yelling at me for over 10 minutes that I advised him that I would be hanging up now and have a good day.
  Mr. Lopez picked up his vehicle on Aug 14, 2023, and was still belligerent and yelling at me. Mr. Lopez also left a 1-star google review regarding this and so did one of his relatives who had nothing to do with the situation.
  Mr. Lopez did get his engine rebuilt with us and picked up his vehicle on 7/08/2022. Any parts that we put on his vehicle have a standard 1-year warranty and the engine has a 3-year warranty that is still in effect.

  Customer response

  08/18/2023

  I picked up my car 7/08 however i had to return it shortly because it overheated and Richard the owner informed me that it was there error and fixed the issue 4-6 months later and informed me that if it overheated he would take a look at it to prevent any further damage and a repeat event. He also promised me a years worth of oil changes and exhaust tips which his wife will not honor anything Richard said and I am unable to talk to him as he has been missing in action. When I left my car with them recently she informed me they would have to do a diagnostics first but did not inform me of any costs whatsoever but did say that the shop was backed up and could take a day which ended up taking more. When they tried to charge me an absurd amount of money for a sensor I said I go else where to which she said she would charge me the 85.00 although Richard ran diagnostics in the past and didn’t charge due to what he told me. I ultimately informed her that I would be there to pick up my car. When I arrived within business hours I arrived to see the establishment closed with no notice whatsoever. I proceeded to call with no response. I then returned the following day, a Friday, to yet again; the shop being closed with no notice or note or call back. She kept my car from me for four days because they are also closed on weekends. My car has been in Their shop during their so called warranty duration and are scamming people of their money. When I finally got my car on Monday I received no apologies for the inconvenience caused and was rudely threaded by her staff in the office. 

  Business response

  08/25/2023

  Mr. Lopez did pick up his vehicle back on July 8, 2022, and he did bring back his vehicle shortly after due to a timing chain issue which was resolved with his warranty. This time around Mr. Lopez brought his vehicle on 8/7/2023 to us for a diagnostic on a possible overheating issue. Lisa informed Mr. Lopez that we would have to do a diagnostic that would cost $85.00 and if he got the work done with us that the $85.00 would go towards the repair of the vehicle and if not, the customer would be responsible for the $85.00 diagnostic fee.
  We do offer ALL our customers a FREE oil change at the first 500 miles of having an engine rebuilt. Mr. Lopez did bring his vehicle in for his FREE oil change not at the first 500 miles but on 8/2/2023 after putting 8407 miles on the vehicle, we did preform the FREE oil change for Mr. Lopez and had no complaints of any other issues at that time. Mr. Lopez then brought his vehicle in on 8/7/2023 due to his check engine light being on and that’s when we explained to him about the diagnostic fee, and he said that would be fine and left his vehicle for us to diagnose the issues. That’s when we notified him that we would need to replace his temperature sensor and a gas cap then recheck. Mr. Lopez said that he already knew the issue where he took the vehicle to do a CODE READ to provide you with the DTC (diagnostic trouble code) that points you in the right direction, which is what most parts stores do which is not diagnostic. Diagnostics is more in-depth where we check power, signal ground, etc with our diagnostic scanner.  Mr. Lopez said he would do it himself and I inform him that that was fine, and the diagnostic fee would be $85.00 and that’s when he got upset and threatened us and wanted the diagnostic for free and wanted a warranty on something that was never replaced on his vehicle, neither the temperature sensor nor the fuel cap was never replaces by us.
  Mr. Lopez would have been informed that we were closing early on that Thursday and closed on Friday if he was not threatening and yelling at me over the phone for 15 minutes, where I had to inform him to have a good day and hang up.
  When Mr. Lopez picked up his vehicle on Monday, he was irate and upset yelling at me due to us being closed and me charging a diagnostics fee. I informed him that he can pay for his vehicle and be on his way.
  I have provided the invoices/receipts that have the invoice numbers, milage and dates.

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