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ComplaintsforJohnstone Supply
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Complaint Details
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Initial Complaint
05/30/2023
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Johnstone is a supplier to contractors and the contractor Macarido (Max) Lespron ML Specialist H&C 520-979-9615 is not responding to messages in the last month to finish out the warranty work for our mini split. They won't release the part to me or another company I called to do the work. Al from the company is defending a contractor that isn't following through and won't release the parts needed to fix our AC unit. They should have a process to release parts to other contractors when the first contractor disappears and not impact the residential customer . This part should be able to be picked up by another contractor. I have texts between Max and I that shows the part is there and only shipping is due.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.