ComplaintsforArizona Academy of Beauty, Inc.
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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
May 23/2023 pedicure & root dye job. Only 5 students in cosmo/pedi salon area, no instructors present. No consultation w/ instructor pre or post either treatment. the hair color dye I requested was out of stock. Hair student did not brush hair out before applying a mixed of hair dyes to try and match my hair, in a pedicure chair without any hair cap to protect my clothing from dye dripping down face/ears/clothing, never saw the hair student again, left the building. Nail student's first pedi, she was getting instructions from a youtube video on phone: no hot water, nail brushes, foot files, or white nail polish; student said there was no Nail instructors or supplies for the last month! My hair all knotted/scalp burning/skin stained. Nail student apologized, half the instructors quit because no supplies/explanations/leadership from the school owner Carey White. In tears she explained all the students are in panic/fearful because if the school owner kicks them out for complaining/telling the truth they loose their tuition $, owner could "take away their hours", they would have to take more loans to start over at a professional academy. White came to the chair after I asked for management; yelled at me to leave the pedi, treatment over! Then told nail student to wash my hair and send me home with WET HAIR! there was no review with any instructor after my hair was briskly washed, 1/2 dried. Carey White will be found culpable/responsible for running a scam/sham beauty school; robbing many student's: tuition $, time, dreams of a beauty education & being treated like indentured servants to Carey White. I realize the severity of my complaint, had I not seen the abuse, miss treatment, absence of instructors, all up close/personal, I would not be filing complaint. I have called/messaged Carey three times for a fair resolution: that the hair dye failed to dye my hair, scalp is burnt, hair knotted mess/failing out, skin stained and She ended my pedicure; no response from White.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.