5 Customer Reviews
Review from Paul B
1 star04/09/2024
I called the ******, ** store on Oracle to get an estimate on a new radio and installation. I was told that unless I had money down that I could not get one. Wow, some business model. Needless to say they will never get my business. I did call a competitor, received a very reasonable estimate. Install is tomorrow. Wake up Audio Express.Review from Henry P
1 star05/19/2023
I purchase a radio for my daughter's car. They made me pay all upfront, which I thought was odd in the first place, but I did it. I would suggest a down payment. The location I was at had to get a mounting bracket from another location shipped in. It took longer than I was told it would. For a few different reasons we do not want the radio anymore. I have been told they do not have a return policy. Fun fact, you cannot return something when you never received it. Audio Express... If you read these comments. I hope you do. It appears you have some work to do after reading the other comments. I am in sales, I would be upset with these reviews if my company. I never received my order. All I want is you, Audio Express to refund my credit card.Review from John G
1 star02/15/2023
It's the sorry attitude after you've purchased something, great getting you in the door. F-you after the sale is complete ********* location is the worst. I'll never recommend this place to my worst enemy. wish I didn't have to choose a star ratingReview from Bruce M
1 star04/15/2022
Terrible attitudes, poor workmanship, and a TOTAL RIP OFF ON THE ******* These people should be shut down. I have now used the OVERPRICED, POORLY INSTALLED SYSTEM, that their incredibly DISRESPECTFUL sales person (****** I believe) sold me to convince at least 5 potential customers at my job to NEVER GO TO AUDIO EXPRESS. I deliver food for a living, I tell all the OTHER DRIVERS about my experience there and I will continue to do so for as long as I own the system AT LEAST!!Review from Gregg B
1 star03/11/2022
******** location.I too would give these guys a lower rating if I could. Mostly because of their business ethics and decisions by the store manager. In the process of installing a new head end for my sound system in my **** Acura NSX (classic) they broke a plastic vent bezel that's in the very center of the dash. Can't miss it. Their response was "sorry- old plastic gets brittle". There was no disclaimer ever express related to parts getting broken during install. I gave them numerous opportunities to offer ANY kind of effort to rectify this. I didn't even expect them to pick up the whole tab for a new part. But they refuse to do ANYTHING. It cost me $400 and 3 months to get a part from *****. And I fixed myself.The ethics of the manager in this store are reprehensible and an embarrassment to the chain. JP my sales rep was a good kid but he was overruled up the chain of command. I wish I could attach photos here. But suffice to say- they should be ashamed of how they HAVE NOT dealt with this.
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