ComplaintsforBella Window and Door LLC
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Complaint Details
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Initial Complaint
01/13/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I purchased 5 custom Pella Windows from Lowe's (4075 W. Ina, Tucson, Arizona), to be installed by Bella Window and Door in April 2021. Its been over 8 months and I'm still waiting on the windows to be installed. Two of the windows are in my garage. The other 3 windows are sitting in a Lowe's warehouse and have been for months. Communication from Bella (the installer) has been nonexistent. No updates are given, won't answer calls, won't return calls. Have called repeatedly over the past 6 months. Have spoken to Lowe's repeatedly over the past 6+ months.. Have called Lowe's installation hotline repeatedly as they try to call the installer and get an update. On 2 different occasions Bella has scheduled the installation. Both times the installer has shown up and found an excuse as to why the work can't completed. The first occasion I was told the windows were measured incorrectly and 2 or 3 new windows needed to be ordered. The second occurrence the installer claimed the framing was not right in 1 of 5 window openings. The windows have been available for installation since the fall of 2021 and are sitting in a Lowe's warehouse in Tucson. It is now mid January of 2022 and still no windows installed and Lowe's received payment in full 9 months ago in April 2021 and still nothing
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.