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ComplaintsforThe Watch Repair Shop
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Complaint Details
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Initial Complaint
08/09/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Dropped off my Swiss Army Men’s Silver watch to have face repaired in 2017. Price to fix watch will be $150.00. We will call you when watch is fixed and ready to be picked up. Months go by and no call. I go in person they can’t find the watch. Can you come back it might be out at a different location? I come back they have the watch. I pay the repair bill of $150.00. I take it with me, glad I got it back. I look closely watch isn’t working and not fixed correctly. I take the watch back tell them it’s not been fixed. Okay we will fix it call you when it’s ready. That was December 2019. They never called. I call last week believe I spoke with **** give him claim ticket number and description of watch. He can’t find it can I call you back? Yes I tell him. This was last Monday. No call back. Go to their website. Email them a message last Wednesday or Thursday. No response. Replacement, refund, repaired watch is what I would like.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.