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Find a Location

CBR Systems, Inc. has 1 locations, listed below.

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    Business ProfileforCBR Systems, Inc.

    Cord Blood Banking
    BBB accredited business

    Additional business information

    Additional Info:
    This company's corporate headquarters is in San Bruno, California (1200 Bayhill Dr. Suite 301 San Bruno, CA 94066; (650) 635-1420).
    See all additional business information

    At-a-glance

    Customer Reviews

    1.11/5stars

    Average of 9 Customer Reviews

    Customer Complaints

    72 complaints closed in last 3 years

    18 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 1/31/2019

    Years in Business: 30

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Overview

    This business offers stem cell bank services, such as transplants and therapies. 


    Products & Services

    This is a cord blood registry organization.

    Business Details

    Location of This Business
    6550 S Bay Colony Dr STE 100, Tucson, AZ 85756-7150
    BBB File Opened:
    1/22/2008
    Years in Business:
    30
    Business Started:
    4/14/1994
    Business Started Locally:
    4/14/1999
    Business Incorporated:
    4/14/1999
    Accredited Since:
    1/31/2019
    Type of Entity:
    Corporation
    Business Management
    • Mr. Matthew Martin, Senior Director
    • Mr. Richard Jennings, President
    Contact Information

    Principal

    • Mr. Matthew Martin, Senior Director

    Customer Contact

    • Mr. Matthew Martin, Senior Director
    Additional Contact Information

    Fax Numbers

    • (800) 844-2202
      Primary Fax

    Phone Numbers

    Customer Complaints

    72 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    05/02/2024

    Complaint Type:
    Service or Repair Issues
    Status:
    Answered
    As a customer of Evercord, I was shocked and outraged to discover that my daughter's blood cord account had been sold to CBR without my knowledge or permission. This unethical and unfair practice has left me feeling violated and disappointed in the lack of transparency from both companies. I believe that the selling of my daughter's cells to other research companies without my consent is not only unethical but also potentially dangerous. Who knows what these companies could be using her cells for, or how they may be profiting off of them? Furthermore, the rate that CBR claims I owe for their services is exorbitant and unjustified. I never agreed to have CBR as the company of choice for storing my daughter's blood cord, yet now I am being forced to pay a hefty price for their services. Something must be done about this situation. Both Evercord and CBR need to be held accountable for their actions and customers should have full control over what happens with their children's biological materials. It is time for stricter regulations to protect consumers from being taken advantage of in situations like this.
    Read More

    Customer Reviews

    9 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Glynnda G

    2 stars

    06/06/2024

    Not sure what to make of this company after reading about complaints filed. Been storing since 2000s. Originally signed up for "lock in price" for a set number of years. Now they want a price increase. But before the annual due date, I can choose 18-yr storage at the current storage rate, or lifetime storage for a onetime lump sum price. On the phone they stated that the 18 years option is not available to me. (The lifetime storage quote was $1200++ more than the 18 year pricing). Then they stated that they could give me "special pricing" for lifetime storage since we have been clients. However, that deal "won't be available or listed online under my account." I must "call in" and speak with a representative. I requested an email stating all of the aforementioned conditions. I have not received any documentation about the various pricing that was discussed .My spiny senses are on high alert. Have read numerous BBB complaints over the years. Does any entity provide oversight?

    Local BBB

    BBB Serving Southern Arizona

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