Business ProfileforRogo's Finishing Touch, Inc.

We used ROGO'S Finishing Touch for application of 2 coatings to areas at our home. First coating was cool coat for our deck surrounding our pool. Second was a stain and seal coating to our concrete patio. Reference their project folio number 31164. They did a decent job on the cool coat portion of the project. The problem is with the stain and seal coating for the patio. There were areas of the patio where the coating was lifting off the concrete. This started happening approximately 3 months after the work was done, so it was starting to peel in April of 2022. I did not complain about this initially because I wanted to see how widespread the problem would become. (There was a 2 year guarantee on the integrity of the coating). The second issue with that portion of the project was as follows: When we were initially studying whether to do this project in their show room, we asked if the coating is slick, because we have the pool. They assured us that they would never do this application near a pool without their anti- skid treatment. So, when we started using the pool in May we found that the patio was dangerously slippery. How they could do this work alongside our pool, which is 5 feet from the patio, and not connect the dots that we have a pool is beyond comprehension. They took our patio from safe to dangerous because of this. Rogo's has offered to redo the patio using a better primer (where was that originally?) at further cost to me (on exactly what day did this become my fault?). We are over 70 and maybe they think they can work us over. Subsequently, after numerous discussions, they offered to redo the project at their cost, but we don't want incompetents like them on our property to do anything. All we want is a refund on that portion ($1966.25), but they are not responding to that.