Business ProfileforSanta Cruz River Dental

Horrible experience. We had a denture made for my two front teeth and the bottom tips of the teeth came back translucent. I told them I obviously wasn't happy. They agreed and said they would have another one made. A few days later I returned to pick up the "new one" and they were the exact same ones again, except for this time they painted the back of them and shaved off or grinded off the translucent parts on the bottom tips! When I tried them on they looked crooked and ridiculous. I told them I was not happy and that it's obviously the same ones from the first time around. They said too bad and that's the best they can do. I told them I wanted them to make another and they refused. I even offered to pay again and they still refused. They had me talk to the manager ****** and he said that It was not the same ones and that nothing could be done for me. Then he said "if you're not happy with the result, you can go elsewhere". He was also being rude and condescending and calling us liars to our face when they were obviously the same denture. To top it off, they still charged me the copay and charged my insurance as well even though I left the denture there. My whole family has been going there for years and had great service before this. I will not be coming back and I don't recommend anyone should either. I will be contacting the *** to tell them what happened. I would leave pics if I could, but bbb does not allow me to.