ComplaintsforCimaco Floor Service, Inc.
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Complaint Details
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Initial Complaint
12/26/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
9/28/2020 Cimaco stained my patio. 1/28/2021 I sent a text with picture to the owner **** because a large very light colored blotch had developed in the stain. 3/30/21 1st attempt repair which helped some but blotches were still evident. 5/07/2I I contacted **** once again and sent him pictures of the poor repair attempt. 6/04/21 2nd repair attempt was made and the results were no better. 6/07/21 I told **** something had to be done because this was certainly not the professional job I had paid for. We were out of town for several weeks so on 9/29/21 a 3rd repair attempt was made that **** assured me would hide the issue. It looked awful ! At this point it was hard to believe I was dealing with a professional company who had been in business for years. I wanted them to strip everything off and start over but after speaking with the installer and **** there was a high probability the concrete would not stain correctly again. At this point my fustration was at an all time high so I decided to let **** put an epoxy coating over the stain just to get past this issue. On 11/01/21 Cimaco applied the epoxy and the resulting color was not what I picked out because he used two different brands and colors. Again I just wanted to move on and get past this issue so I didn't complain. 12/15/21 I texted **** with pictures showing him how the epoxy was already lifting off and splitting in some areas. I asked him for a full refund of $1698.50 so I can pay another company to do the job correctly. The cost may even be more than that because they will have to strip everyting off that Cimaco has done. As of this writing **** has totally ignored my texts and phone calls.Business response
01/05/2022
In response to the complaint filed:
**** ******* (our owner) has been out of the office for holiday. He will respond when he returns by Friday. Unfortunately, I have not received any emails or telephone messages from the customer in order to respond to him directly from our company to resolve any problem. **** also has left a voice message for the BBB concerning this complaint & is awaiting a return call.
Thanks so much,
Stacey
Cimaco Floor Service, Inc
Customer response
01/19/2022
I spoke with Stacey last week in regard to her reply stating that the owner was out of town during the holidays.
She assured me that he would either respond to me or the BBB and that has not happened as of this writing.
Business response
01/20/2022
TTo:[email protected]
To: BBB
Based on the pictures sent it appears that the epoxy application, which is the final coating we applied to the patio, has some cracking in an expansion joint but no issue with the surface of the concrete.
Expansion joints are formed in concrete to control any cracking from happening on the concrete surface. Some cracking is happening in joint which none of my products are designed to prevent. Typically when cracks form in joints they can be patched & colored over time. The joints can continue to crack as it is a natural occurance in concrete.
The below was emailed on 1/17/22 directly to BBB as the system didn't initially allow as second response until the first response was answered per the information given to **** on the phone call he made to Val:As a concrete coating contractor, I am not responsible if a concrete slab cracks as it can happen naturally. Cimaco Floor Service does not pour concrete slabs and did not pour this concrete.
As for ignoring the customer, I have always been responsive to this homeowner. I took 3 weeks off for the holidays and silenced my cell phone during this time since I have a staff available while I am away. He did not try calling or emailing the office to inform my office manager of his concern but instead proceeded to file this complaint which I came back to when I returned to Tucson.
Cimaco is not responsible for cracks forming in expansion joints - the epoxy coating did not fail, the expansion joints did what they are designed to do. If the homeowner would like us to come back to patch the crack in the expansion joint please have him give us a call to schedule.
Sincerely,
**** *******, President
Cimaco Floor Service Inc
520-747-1902ell us why here...
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Contact Information
3812 E 37th St STE 200
Tucson, AZ 85713-5344
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.