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ComplaintsforArizona Foundation Solutions, LLC
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Complaint Details
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Initial Complaint
08/10/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
On June 21, 2022 ****** ******* from Arizona Foundation Solution came to my house to look at repair work I needed. He suggested a Forensic engineering report. At that time I paid $520.00 to have the engineering report done on August 1, 2022 between 11:00AM and 1:00PM. No one showed up. No one has called to reschedule. I have called and left messages. I have sent multiple emails. No one from the company will contact me. All I receive is an email with the customer service number. Then I'm sent to voicemail. I want my $520.00 dollars back.Business response
08/22/2022
Hi *****
I apologize for the late response. I have been out of town and apparently I am the only one these go to. I would like to have our sales manager meet with you in person and after that short meeting we will be happy to refund your deposit.
I did discover that our phone rep who took your order over the phone failed to assign a technician, which in our system drops it completely. Something we are working to fix so that it does not happen again.
I searched for all our records of your communication. I found your original call and recording. I found where we attempted to reach you and were not able to get through. I also checked with our IT department and could find no emails to either Thomas or to our office. if you have a copy of those I would love for you to send them to me as I hold everyone accountable hear for timely communication.
If this is acceptable we will try to reach out to you and make that appointment.
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Contact Information
5151 E Broadway Blvd Ste 1600
Tucson, AZ 85711-3777
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1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.