ComplaintsforHudgel's Swan Funeral Home, Inc.
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Complaint Details
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Initial Complaint
04/11/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
My husband died March 9,2022 and I called hudgel swan funeral home and they went to get my husband and they cut the side of the RV.to get him out.they didn't call me and asked me if it's ok.march 10,2022 signed paperwork and they wanted payment and I told them I had to call my credit card and get authority to make payment.they was unprofessional.march11,2022 saw my husband the last time with my family and they asked again about payment.i have been telling him Mon march1 14 2022 payment in full but lost my credit card on his way to card reader.then he found it after 5 minutes.march 16,2022 I was getting off of sunvan.the guy said not to get off.he was getting my husband ashes outside on sidewalk.i felt so disrespected and I also felt angry.how they treat my family and friend was so unprofessional.i don't want money.if you are in this business have some compassion to the family and friends. Unprofessional and compassion Think twice about dealing with hudgel swan funeral home. So the RV is not able to be towed or driven because of the side of the RV is gone.they did put plywood up.not safe!! I just wanted to educate people about this business.Business response
04/19/2022
We did not break down the door to get the deceased out Tucson Fire Dept. did. We were tyring to save wife from having to wait after SunVan dropped her off. We did not harrass her for payment
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.