ComplaintsforDesert Rose Heather Cremation and Burial
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Complaint Details
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Initial Complaint
12/06/2021
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
Our Mother ***** ****** Passed on August 17, 2021 my sister ******* ******* and I worked with your Desert Rose Heather Cremation & Burial for our mothers cremation and purchase of jewelry. We received all of our items with the exception of the Rimmed Sterling Silver Pendant w/Chain at the cost of $275.. Today marks 15 weeks and 6 days since our mother has passed and we still have not received the necklace with our mothers fingerprint.. My sister ******* has reached out on several occasions with no response them.. We have been very patient with this company and understanding that they have made a mistake while placing the order. However, this has pushed beyond our understanding since we have received no communication from them.. While they may think this is harmless, they can wait with no communication, they are wrong! This is cruel, again, the pain of losing our mother was beyond what we could have imagined, but to have to go above and beyond to reach the people that are holding a piece of our mother hostage with no response. Again, with a broken heart waiting on the final part of our Mother. All we are asking for is the necklace that was paid for. J**** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.