Business ProfileforRadiology, Ltd., PLC

Issue began when I was quoted one amount for services, then billed a higher amount. Then, between May 2024 to current, Radiology Ltd has not been updating my account balance when I make payments, and has been unable to tell me the correct balance when I call. Responses have ranged from telling me I have never made a payment and am in collections to telling me I have no balance due at this time. As a result I have made multiple calls where I am given different information each call with no assurance of the correct information. Between June and July of 2024 Radiology Ltd locked me out of my online account and after multiple calls and emails, finally admitted that they had incorrectly assigned my account to someone else. On July 12 I sent what should have been a final payment. According to my bank, Radiology received my payment July 19, however it is now mid September and they have still not processed the payment. After multiple calls, messages and emails almost weekly since July, Radiology billing called me to today and asked me what I was going to do about the July 12 check. They need to be telling me what they are going to do about the July 12 check that they lost. On August 21, a representative gave me incorrect contact information to representatives this three times, please pull the call. It was intentional. You don’t misspell your own name three times, and if you do, then you have no business handling financial accounts. Today Sept 20, a representative called me with incorrect information demanding I tell them what was happening with the July 12 check. He then refused to connect me to someone who was more up to date on the issue and told me it was “unfortunate” that did not know and hung up on me. It is unbelievable how disorganized and unprofessional their billing department is. I should not have to work this hard to pay them.