Business ProfileforDoubleTree Suites by Hilton Hotel Tucson Airport

We booked our stay at the Doubletree Tucson Airport through Priceline beginning Friday, May 13th and checking out on Sunday, May 15th. I brought my family with me to attend my grad school graduation ceremony and events at UofA this past weekend. We ended up checking-in late due to travel delays around 12:30am. Jose Rodriguez immediately came over and mentioned that they were completely sold out that night. I explained that we already booked the hotel, which should have already been charged to my card having booked through Priceline. Jose mentioned that our room was given to another guest that supposedly had a “flight cancellation,” which forced them to stay an extra night. My family and I were in shock after hearing that our prepaid room was given to another guest requiring us to go to another hotel that late in the evening after our long day. Jose also mentioned that we had the option of canceling our room on the spot and find another hotel or take the hotel they had offered for that evening and then come back to the Doubletree the next day. Obviously, spending the time to search for another room that late in the evening was not a viable option due to planned events the next day and decided our least time-consuming option was to go to the other hotel and deal with Saturday’s night stay later that day. The hotel we were pushed into by the hotel staff was at a lower level than the Doubletree Hotel and not comfortable where we ended up staying. My concern is this practice of not honoring a prepaid hotel agreement and leaving guests that specifically want to stay in a hotel with little options. Why were we not informed via email or a phone call prior to our room being canceled? Why was this other guest given priority over us after we had already reserved and paid for our two-night stay? Why didn’t this guest move to another hotel due to their unexpected circumstances? Why were we left to suffer the consequences of another guest's situation?