ComplaintsforLonestar Desert Scapes LLC

• Initial Complaint

  08/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  We hired Lonestar Desert scapes to put in backyard rock as well as pavers along our driveway, side of house and backyard October 2022. The pavers were damaged with scratches and we have had many sinking. I have reached out to the owners on many occasions. They never show up and the problem is getting worse. See attached photos. We paid alot of money to this company and we are treated like dirt. I posted all the scratched pavers on google review. I dont expect that that will get addressed but at least I would like the sinking pavers fixed. I appreciate any help I can get here. Thank you!!!

  Business response

  09/06/2023

  We have already spoken to the homeowner and have her scheduled to have the problem resolved. I believe she may have been calling a different company as nobody in our company has heard from her since we asked for photos many months back relating to the problem. We don’t leave our customers hanging or ignore them by any means. We have all 5 star reviews on google and do not treat our customers like “dirt”. I also never received this google review that was mentioned by complainee stating she posted photos about the problem so again I feel she may have been reaching out to a Different company by mistake. 

  When I spoke to the homeowner she said someone in our company stated all projects were put on hold due to the owner being attacked by a dog. I handle the phone calls and have not been attacked by a dog nor has anyone in our company been attacked or had anything to do with a dog. We will get the sinking pavers fixed and corrected in a timely matter as we are a licensed company and handle all warranty’s as required to per the AZ ROC office. 

  Customer response

  09/07/2023

  Good afternoon,

  I did receive a call from Lonestar yesterday (9/6). They stated that they would be by sometime next week to review and fix the pavers. They stated that they would give me a call "early next week" with more information. I am not comfortable closing out the case until Lonestar completes the fixes. In September 2022, they missed our initial meeting saying there was a "scheduling mix-up". In October 2022, they received pictures of the damaged pavers and promised to come by to fix them, but never did. Now they are denying the interactions ever took place. I have attached texts to prove this information. I do not want to close the case until I have the pavers fixed. 

  Please contact me if you have any further questions.

  Customer response

  10/11/2023

  Can you please mark our  Complaint #20550914 as resolved. 

  
  

  Thank you,

  ***** Lloyd 

• Initial Complaint

  11/27/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Mid-December 2021, six landscape lights were replaced by the contractor and a new 2-year warranty was provided to the homeowner, promising to replace any additional bad bulbs until Dec. 2023. In June 2022, all six bulbs burnt out again. After several attempts to have the contractor on site, the bulbs were finally replaced early July 2022. As of October, all those bulbs have burnt out. This is now the third set of bulbs needing to be replaced. The contractor was contacted about the bad bulbs and acknowledged. After the bulbs arrived, the homeowner was informed that the contractor would replace them Nov 18. However, the contractor did not show at all on that date. There was no communication stating that they would be cancelling. A new text was sent to the homeowner days later asking for a new date for installation. The homeowner replied with a text and stated that Nov 23, before 1pm would work. Once again, the contractor acknowledged and agreed with that date & time. However, the contractor was again a no-show on Nov. 23. Again, without any consideration of cancelling the appointment, a third text was sent to the homeowner the weekend after Thanksgiving asking when he could replace the bulbs. The homeowner replied stating that they have already had two opportunities to install the bulbs and they have failed both times. A date of Nov 27 after 10am was offered as the third and final time the bulbs could be installed. A text was sent back from the contractor implying they don’t work weekends, and as a result never showed up. I would also assume that the CORRECT light bulbs will be installed this time. The contractor continues to install bulbs provided by his supplier that are NOT rated for the lamps. This issue had been discussed, and the homeowner has made him aware of the correct bulbs that need to be installed per the manufacturer’s recommendations. To date, the correct bulbs have not been installed, and the contractor is in breach of his warranty.

  Business response

  12/04/2022

  We are aware of the complaint made and we have reached out on several attempts to correct and change bulbs with the correct light needed.we purchase the lights from Ewing directly and they are the ones who sell the sollos lighting. Each purchase they have the lights already placed inside the packaging and it comes directly from sollos. Will need to contact manufacture directly to resolve issue for future clients purchasing these lights. We are Waiting for client to respond to the given dates we have available for repair, still no response at the moment. All attempts have been saved via email/text message for our records. 

  Customer response

  01/17/2023

  The contractor in question has NOT completed all work on the BBQ grill in question.  While the contractor was installing replacement light bulbs, additional electrical issues were noted and acknowledged by the contractor, one if which is a fire hazard.  To date, work has still not been completed against this complaint.  What exactly is the BBB going to do to help resolve the issue of this incompetent contractor?
  
  ****

  Business response

  01/23/2023

  Correct bulbs have been installed as per homeowners request on 12/28/2022

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