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ComplaintsforBem Landscape & Design LLC
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Complaint Details
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Initial Complaint
09/07/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
may 26-july 11th, 2023 date of transactions ***** was supposed to provide us with quality work installing pavers, turf and travertine. His contracts stated there was warranty. When we had our first rain during monsoon our garage flooded and kitchen cabinets got ruined because slope was done incorrectly, travertine started to sink in when the dirt he placed in it washed away, grass sunk in, travertine fell off, he buried and broke water lines, left electrical line uncovered and messed up-we called and left texts to let him know of the issues and asked him to come fix. Didn't respond. Tried to message through Facebook and noticed we were blocked on both phone and messenger. Our house is on his ads but he never fixed anything or responded. We contacted ROC and they came and said all this was done wrong. need refund as we are going to have to get this fixed so we don't have flooding in our garage, our siding of our home doesn't become affected due to travertine being placed on the flagstone and everything sinking, falling off. We paid him 26315 and felt that because he was BBB certified he would honor warranty but didn't. ROC said he can't fix because he is not liscenced therefore need refund.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.