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ComplaintsforCoach Factory Outlet
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Complaint Details
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Initial Complaint
11/30/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
First of all its been a week your website on coachoutlet is down. I purchased items from same website since oct 2021 with same credit card. I ordered new items and my order was put on draft order. I used paypal, my other cc, my atm visa bank card, klarna It stated my information is not correct. There is nothing wrong with my information. My mom tried to purchase from her own cc and acct same issue. No one wants to help calling customer service. No one replies to email. What kind of fraud company are you. Your call center every person has a different answer. I am returning everything i purchased since oct 2021. I dont wish to do business with company who lies. I called my bank there is nothing wrong with my credit card. Fix you website. A big company like you should have some consistency of following up. There was no professionalism today i experienced. I had to call 4 x to get a right answer. A supervisor will call back. Purchase date was 11/21 today is 11/30 no one called. I have not experienced this type of lies. The website is having a glitch and big reputated company like yours can’t show efficiency. I lost trust i want all my money back. Never shopping with coach outlet. I don't know if you this is done purposely then quit advertising so much.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.