ComplaintsforRalph's Moving and Storage

• Initial Complaint

  03/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  ******* Moving and Storage gave us an estimate on our move. We were told by *** ***** that an invoice would be issued and money refunded if actual labor and weight of materials moved were less than estimated. The sale of our house was delayed and during that time we moved many items ourselves. ******* estimate include two days of packing with full crews. They sent a full crew one day but the second day a partial crew was send for less than 1/2 a day. Because of the delay of our sale we managed to move most of the items from the den and a 16' by 10' storage shed. So the weight of the items moved was also less than estimated. The move occurred the first week in September. I've contacted ******* repeatedly but still have not received an invoice or refund.

  

  Business response

  03/14/2023

  We have sent out 3 refund checks that have not been returned. We verified the address each time, and voided previous checks to send out a new one. The address is the same each time, and is mailed out after we receive customer's calls. We had not heard that they did not receive the third check. We can void and mail out a new one again, but we have no control over the USPS to verify how or why they are supposedly not receiving these checks. 

  Customer response

  03/29/2023

  I don't know how that could be unless they have the name and/or address wrong.  I've given them my name and address last time I contacted them.  

  

  Business response

  03/30/2023

  Check has been voided for the fifth time and a new one has been resent to the same address provided by the customer, **** * ****** ** **** ****** ****** 

  Customer response

  07/14/2023

  A check was received by ******* Moving and Storage.  They failed to submit an updated invoice showing employees hours and cargo weight as I was promised.   This is important because their employees spent much less time than was originally estimated and the weight was probably considerably less as well. 

• Initial Complaint

  09/16/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I contracted with this company partially due to their A+ rating. I was moving from AZ to NJ but since I had sold my Tucson condo and hadn't yet found a new one my belongings were placed in storage. When I closed on a new unit on 3/19/23 I immediately notified the movers. My expectations were that it would take roughly two weeks for delivery which would be 4/2/23. However my telephone calls brought a variety of delaying tactics including among others that they couldn't find drivers, trucks were unavailable, etc. As a result my wife and I were forced to live out of suitcases and to pay motel and restaurant bills between 4/2 and 4/11. 10 days of expense and discomfort, We filed a claim for that period but the movers would only pay for 4 days, from 4/8-4/11, totaling $411.51 and that did not include the extra storage charges necessitated by their delay. My claim was submitted for $30 per day for meals in restaurants (motel provided free breakfast) and a total of $1001.84 in submitted motel bills plus $300 for meals totaling $1301.84. not including the extra storage charges necessitated by the delay. I hope you can help me recover the money which is rightfully owed to me.

  

  Business response

  10/06/2022

  This move was contracted through Atlas Van Lines. We were an origin agent that performed packing and loading and stored the goods at no charge while Atlas Van Lines worked on getting a driver. Due to the busy season and shortage of drivers, Atlas was unable to find a driver to make the delivery spread requirement, which was an issue with Atlas Operations and not Ralph's. Atlas Van Lines issues delay claim settlements to cover for any expenses that may accrue due to any delays. This should be taken up and handled directly by Atlas Van Lines, which this customer signed a contract with and not Ralph's. 

  Customer response

  10/16/2022

  The agent of Atlas, Ralph Van Lines has an A+ rating with BBB which is one of the reasons I hired them,  Since they are the authorized agent  with whom I contracted, who supplied the original estimate, and did all the packing and preparations for my family's move, to now blame another company for my extra expenses caused by a failure of service is disingenuous. 

  The contract that was made and signed by an employee of Ralph's was not fulfilled and I am entitled to a fair compensation.

• Initial Complaint

  08/24/2022

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  Delivery company that misses deliveries, refuses to reschedule promptly or return calls. When i finally got someone on the phone who could help me, the owner, *** *****, he threatened to call the police if i came to pick up the delivery they refused to make and then hung up on me three times. This man shouldn't own a business. The way he treats customers is disgusting.

  

  Business response

  08/25/2022

  None of that complaint is true; customer was scheduled for delivery, received her confirmation call and was unhappy with the time frame. She called in hostile and berated all of the office staff, screaming and threatening with profanities. She never once requested to pick up her cabinets, she just threatened to come down to the office, refusing to tell us her name for over 20 minutes to assist her. She has left threatening messages via email and social media, and we are contacting the authorities and our legal team due to the severity of her threats. 

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩