ComplaintsforJim Click Jeep

• Initial Complaint

  05/31/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a new Jeep wrangler mid Oct of 2023. Within the 1st two weeks the vehicle had some electrical issues related to the infotainment center and the light controls. After numerous attempts to get it into service I finally got it a service appointment for 11/28/23. While the vehicle was in service I tried to reach out to the service advisor a couple times for updates but never got a call back, I didn't even know how long they intended to keep the vehicle. I reached out to the sales manger and he told me the service manager would contact me but no calls, no updates. 2 days later I picked up the vehicle I asked the service advisor what was found. I was told that they had to send in the info they gathered for diagnostics. More time passed and no calls from anyone at Jeep. I left my service advisor a couple messages, none were returned. Last message left on 12/18/23 and was never returned. After this I went into the service dept and waited 30 min to speak with the service manager. When he came out to speak with me he told me I had 30 seconds because he was on his way to the restroom. I told him I'd be happy to wait til after so we could have a conversation about the vehicle and the lack of communication about the repair. He declined talking to me any further so I left. On 1/03/24 I reached back out to the sales manger and informed him that I still have no information or call back from when my vehicle was in service from 11/28-11/29. He did not respond to my message so I messaged him again on 1/09/24 and let him know I still have not heard back from anyone at Jeep and I'd like to get refunded for the service for life cost that was applied to the sticker price of the car. He did not respond again so I called the Jim Click complaint line and was told they would pay for one service at another dealership. I asked to please just refund 1/2 of the service for life ($1000) because I do not feel my vehicle is in good hand when at that dealership. My request was denied.

  

  Business response

  06/06/2024

  The customer has spoken to the General Sales Manager and General Manager.  Documentation has been provided to the customer verifying that he did not pay for the Maintenace for Life nor was it added to the price of the vehicle.  The dealership declines a refund.

  

  Business response

  06/11/2024

  We have attached copies of the buyer's order previously and the customer had received copies of all sales documents. Anything that is added to the vehicle must be identified with an addendum.  The customer did not pay for maintenance for life.  The dealership has explained this several times to the customer.

  Customer response

  06/19/2024

  as previously stated the price was worked into to overall sales price of the vehicle and was in the original sticker price of the vehicle therefore it is part of the overall value of the sale.

  Jim Click continues to show the low quality of service and customer care as stated in my original complaint. I would strongly advise any car buyers to avoid this dealership and other affiliated Jim Click auto dealerships. If I was a part of their management team I would be embarrassed by the actions of this dealership and even further embarrassed by the lack of care after issues were brought to their attention. 

• Initial Complaint

  01/10/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Feb 17 i purchased a 2014 Kia Optima Hybrid with a down payment of $1,500. Not even 6 months later my vehicle went out and the dealership is trying to get me into another car because the car is “totaled” as the hybrid battery went out and is worth 13,000 to get fix, vehicle isn’t even worth that much. I asked for sale rep to mangers to general manager and no wants to help me and want to pick a car that i don’t want to get into as that’s my “only” option which i don’t think is. and now no one has contacted me back for now 4 months and want me to trade in my vehicle with a 4,500 down payment. which they also stated when i bought my car i have warranty and all this coverage and tried to use it said it expired? only had the girl for 6 months and it expired?

  

  Business response

  01/11/2024

  The customer purchased the vehicle in February 2023.  They have accumulated 20,000 miles on the vehicle since purchase.  The hybrid battery is beyond coverage parameters.  The dealership offered to assist the customer with goodwill and cover 60% of the repair estimate.  The customer participation would be $5,500.  

• Initial Complaint

  09/29/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  A safety recall was issued for my 2011 jeep in August this year. The first available appointment with the Jim Click Jeep service department was September 28. I brought my vehicle in for the appointment as scheduled on September 28. On September 29 I was informed that parts were required with an approximate one month lead time. The safety recall involves an issue with the vehicle’s alternator which could result in a fire. I feel that Jim Click Jeep should have ordered the necessary parts at the time my appointment was made. By failing to do so I am now exposed to a potential fire danger while operating my vehicle. I have had no assurance from Jim Click Jeep on when the necessary parts will be available and the safety recall issue rectified. Jim Click Jeep’s BBB rating should reflect their negligence in this important safety issue in addition to their complete disregard for the time and convenience of a customer. Thank you Jim Zimmerman

  

  Business response

  10/04/2023

  This recall is from 2017.  The recall requires that the alternator be inspected and if it falls within the parts identified in the recall that it be replaced.  The alternator was ordered for the customer since the inspection verified that the part was covered by the recall parameters.  The part arrived on Oct 3rd and the customer was notified and scheduled on Oct 4th for replacement.  We apologize for any inconvenience, but since this recall is six years old, we do not stock parts and order them per the recall after inspecting the vehicle and verifying that the part falls within the recall coverage.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  So when I received a call from a partnered bank with Jim Click saying that I had applied to their loan (which I never did) I had told them I never applied for their loan & I did not know what was going on. I told the dealership from the first day 4/3/2023 that I was going to go through my credit Union. On 4/18/2023 I had a call from their bank again and told their bank that I was not going through them and to cancel the loan. Khalil Abida and Sergio Hernandez had threatened to tow my car if I do not take the car back to them. They have harassed me over the phone and being super rude. I payed $1000 cash to them and they financed me for $354.65 a month and the first payment is due 5/19/2023. I done my own research and believe I am being treated so unfairly. I am 19 years old buying my first car, my credit score is a 667. When I bought the car Khalil Abida told me to sign all the check marks and that I would not get “screwed” over. There was no information given to me about what I was signing or the extra fees or anything. This process felt super forced, I feel like they tried to take advantage of me. Khalil Abida called my girlfriends mother and complained to her that I did not pass the interview with their bank because I was given no information of even taking an interview. Khalil Abida and Sergio Hernandez are threatening to tow in my car if I do not return it. By law I don’t have to turn in my car unless I do not pay ; but the first payment is not due yet & there is no contract in saying I have to refinance with a bank. They are telling me that I can’t pay them payments through their dealership .. which is a lie. I have had the worst experience buying my first vehicle through Jim Click Jeep in Tucson.

  

  Business response

  04/25/2023

  Our customer was well aware that in order to take possession of the vehicle we would have to obtain financing. He signed all required documents.  The customer took delivery of the vehicle and received a welcome interview from the financial institution that approved his financing. During the interview the customer gave conflicting financial information from what was given on the credit application. Therefore, the approval was reversed by the financial institution. The customer then went to their bank to obtain financing but would have to wait for 72 hours for an approval. Therefore, we asked the customer to return the vehicle till he had an approval. He refused to return the vehicle so we informed him that we would take possession of the vehicle by towing the vehicle in. The following day he decided to return the vehicle and we refunded his down payment. We never pressured or harassed the customer. We followed standard protocol to secure financing as well as the requirement to return the vehicle if financing was not secured by the customer.

• Initial Complaint

  01/07/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  We purchased our 2021 jeep grand Cherokee March 2022 within 2 months we had to put it in the shop due to ac not working correctly. It would blow warm air while diving. It took about a month for them to finally respond and schedule time for us to get it in. At that time the dealership had the jeep for 2 months. Then we started having the problem again along with rear gate malfunction, radio changing stations on its own and rear sensors not working all the time, which resulted in minor rear damage. Jim click said it was not covered in any of our warranty. Again we had trouble reaching anyone leaving messages and texting. It took me going to dealership to get vehicle in for the 2nd time. Now we are having problems with the heater not working properly and blowing cold air like ac, blowing air out of side and window vents when it should be blowing at feet only. We have called left messages sent text messages and nothing. We even sent all the information to our salesman and still nothing. We have been doing this for almost 2 months now. This will be the 3rd time we have had our jeep worked on in 9 months.

  

  Business response

  01/10/2023

  Our service manager has been in contact with the customer and scheduled an appointment at their convenience to address their concerns.  The customer has been provided the service manager's contact information to assist with any further service concerns. We apologized for the inconvenience.

• Initial Complaint

  12/16/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On Nov 4th, I contacted Jim Click because I received a recall notice for my 16 Jeep Renegade. They advised me the parts were on back order and scheduled me for an appointment on Dec 16th, 22. I advised them I also wanted to get an oil change and that there was some shaking going on with the car that I wanted to get checked out. A month seemed liked a long time but I am an understanding person. On Dec 16, I arrived at 8am and right away things started playing out odd. The advisors seemed confused and were trying to pass me off from advisor to advisor. A few minutes later, finally, the first advisor decides he’s going to help. I could tell somethings going on and finally he tells me the parts are still back ordered. Yet, I received no call or was given a courtesy call. Again, I’m understanding and I know sometimes we drop the ball and it is what is. However, he still couldn’t give me a date as to when the parts for the recall would arrive but mentioned that once the parts arrived that he would schedule me in within a week to get the repair done. I left my car for them to do the oil change and diagnose the shaking. The advisor later called with an update, he said the shaking is due to a motor mount that needs to be replaced but that the part won’t be in until Sunday but that he couldn’t have the car ready until Monday the 19th. I told him that was okay but that I need my car for now and that we could just schedule the repair at a later date next week. He said he would call me back. I never got a call back. I’m left without a car and the dealership is now closed. As understanding as I am, I don’t understand how you can just leave someone without a car and not answer their phone calls or texts.

  

  Business response

  12/21/2022

  We apologize for any inconvenience.  The customer was contacted several times on the 17th and opted to leave the vehicle for the arrival of a part on the 19th.  The part was installed on the 19th and the customer was notified and picked up the vehicle. The repair was covered by the customer's extended warranty.

• Initial Complaint

  10/28/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I purchased a brand new 22 Jeep Gladiator at the end of May 2022. When I saw the car on the lot it had paint transfer on the plastic trim above the tire, which the dealership said they would fix/clean up. When I left with the vehicle the day after they had clean the vehicle to the point where they had they cleaned the trim enough to where the paint was not that noticeable. I left with the vehicle that day expecting the issue had been resolved. About two weeks later when the cleaner wore off the trim, which is understandable, there were scratches found right where the paint transfer was, which was more noticeable now. I took photographs and sent them to the sales agent. They responded saying they would get back to me. I waited months and never got a response. Now they claim they can’t help me saying it’s 5 months too late. I was under the impression that they would take care of the issue appropriately and they did not. I’m not asking for replacement I’m asking for them to help fix what they caused. The scratches on the paint stains were cause by something sharp. They are not normal scratches. Why would I use a sharp object on a 65K vehicle I just purchased. Doesn’t make sense.

  

  Business response

  10/29/2022

  I have talked to the customer and will resolve the concern. Customer has confirmed they will meet with me next week to either repair the scratches or replace the fender flare. *** ********* GM Jim Click Jeep

• Initial Complaint

  06/27/2022

  Complaint Type:

  Customer Service Issues

  Status:

  Resolved

  More info

  My 2018 Jeep Renegade is over heating and stalling in traffic. They will not schedule a diagnostic appointment for a month. This is a dangerous car to drive, but I can't rent a vehicle for an undetermined extended period of time. I purchased the car from them. This is unreasonable.

  

  Business response

  06/27/2022

  The customer was contacted and we arranged to diagnose her vehicle on 6/28/2022.  

  Customer response

  07/15/2022

  The service manager is trying to help me.

  Thank you,

  ******* *******

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