ComplaintsforJim Click Nissan

• Initial Complaint

  04/29/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 04/23/2024 I went in for a alignment on my vehicle with fairly new tires after alignment was done one week which is today 4/29/2024 I went back in to Nissan because my tires are balled on the outer parts of my tire on my report Nissan gave me says my tires are in good condition and the service manger is telling me he dont know why his service worker will put my tires were good if they were not in good condition which I my self knew they were good thats the reason i got a alignment done so they can last me a good while he told me there is nothing he can do or explain why my tires would go balled refused to help me or even recheck the alignment he did not wanna help me or find a logical reason behind my tires going bad in one week from his service and told me I had no clue what I was talking about

  Business response

  05/06/2024

  Customer presented vehicle to us on 4/23/24 at 175,298 miles, customer had tires replaced at discount tire in December and stated she had recently had front end work done by another shop and requested alignment, as you can see by the Total alignment printout when the alignment was started the Toe (what caused tire wear) was so far out on the left side it didn’t even register on the machine and the right side barely registered, alignment was adjusted to specification as shown on the after printout on the bottom, Customer also had a M4L and Multi Point inspection on this same day, unfortunately we marked the measurement of her tires from the best part of the tread which was 7/32 instead of marking from the lowest point which would be the edge of the tires which were worn due to the alignment being so far out. Due to our error in not completing the multi-point inspection accurately across the complete tire depth, we are refunding the alignment cost.  

  Business response

  05/15/2024

  We are attaching the alignment readings showing that the vehicle arrived out of alignment and that the alignment was set within specifications.  We are also attached the alignment machine calibration certification.  We will still refund the alignment charges, but decline any further assistance.

  Customer response

  05/24/2024

  I rejected this because I just paid yet again 300$ for two front tires and had a alignment done at underground customs which was 120$ also I don't think it's fair that your service done on my van ruined a brand new set of tires I just had got go bad in one week after your service was done you stated your machine get calibrated once every year which it's coming up for a update already again this year which can cause these significant issues to ones car I work hard for my money ans the things ive got and I dont need to make up a story to get anything free especially when I didnt need to I had new tires on my vehicle and they went bad exactly 7 days of your service and I paid out of pocket again for the damages this company has came van and I'm asking to be compensated for it I did not go off roading in my vehicle as it is a van it's not meant for those types of things and you stated it as it was my fault my tires went bad and the mechanic checked my whole front end and said there nothing lose or wrong with my van for my tires to go that bad in that amount of days from getting a alignment so for all those reasons I reject there needs to be accountability and resolution to these types of issues I couldn't imagen how many others this is happing to it's unfair 

• Initial Complaint

  10/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a 2019 Jeep Wrangler from Jim Click Nissan in mid-July. On the day I purchased it, it wasn’t ready, they were waiting for tires to come in and also to detail it. They called me the next day to notify me it was ready to be picked up. I drove all the way from the auto mall to my home on Grant/Tucson blvd area and it started overheating. Come to find out something was wrong with the thermostat AND it also had zero coolant in it(I mean really that’s like the most basic service). Luckily, one of the managers drove to my home to pick it up and take it back and it was serviced, and I was able to pick up a couple days later while I had a loaner from the dealership. Very beginning of September a short month and a half after my purchase, my check engine light comes up I was able to check to see what it was and it had something to do with the electronic throttle control. So, I emailed the salesperson who sold me the car and asked if there was any way she could get me in with service as soon as possible as my car would shut off mid traffic(which to me was a huge concern considering I usually have children in the car with me). It didn’t seem to matter much to the salesperson she had suggested I take it in so they could hook it up to the check engine monitor so they could tell me what it was(already had done this). I was then informed I would need to schedule an appointment at the Jim Click Jeep and not Nissan. I called to schedule an appointment the guy was really rude and said he wouldn’t be able to get me in until October. I was so frustrated I didn’t end up scheduling with him but did schedule online. I scheduled for 10/18 at 4pm. In advance I reached out to the salesperson again to see if if they would provide me with a loaner car I was told by the salesperson they don’t provide loaner cars in this situation which seems completely insane considering the short period of time I purchased my car to when the check engine light came on. Come to find out after showing up to my appointment that appt’s made online are only for maintenance services so I had to schedule another appt which is not until November 20th. I realize everyone is just out to sell a car, but I am the sole provider for my house hold and HAVE TO be able to go to work. Long story short totally disappointed with Jim click as a whole and this is after I have leased two cars prior from you all. It’s shameful when I’ve told several Jim click associates about my car shutting off mid traffic while I have children in the car, no one bats an eye.

  Business response

  10/25/2023

  We contacted the customer and scheduled her on the next business day and provided alternative transportation.  We replaced the battery as Customer Goodwill.  

  Customer response

  10/25/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ** ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ******* *****
  
   
  

• Initial Complaint

  09/08/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  They advertise online scheduling everywhere but I was told by a service scheduler that it hasn't worked in a long time.

  Business response

  09/14/2023

  We apologize for the inconvenience.  We are launching a new software scheduling program (X-time) which should be live in the next three weeks.  Please call our service team to schedule in the interim.  (520) 884-4150.  

  Customer response

  09/15/2023

   I'm skeptical this will be fixed. I've tried repeatedly to reach them since the end of May 2023 fot warranty repairs. They advertise to schedule online in mailings. I also called and left messages as instructed with no response and when you call they say you can schedule online. If the BBB is okay with false advertising then I don't know what else I should do.

  Business response

  09/19/2023

  The service manager has contacted the customer and scheduled an appointment to address her concerns.  We have disabled the on-line scheduler on the website until the new scheduler is installed.  We appreciate the customer input.

• Initial Complaint

  04/19/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Got a recall for brake booster replacement and have been over four months,Nissan has made two appointments for me in which I spent over three hours and was told later that they didn’t have the parts. I contacted Nissian consumer affairs and they tried to contact Jim Click Nissan and I am still waiting to get my two recall repaired . I hope you can get Jim Click Nissan to get these recalls done.Thanks.

  Customer response

  04/24/2023

  Good afternoon wanted to let you know that Jim Click,has made appointment for my recall repair.I want to thank you for all your help.
  
  Sent from Eduardo Gutierrez ***************

  Business response

  04/25/2023

  Contacted the customer, scheduled and completed the recalls.  We apologize for the delay.

• Initial Complaint

  11/13/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased a new car in august. Jim click offers a maintenance for life package for $1000 extra. The package included free oil changed which is why I purchased it. When it was time to get the oil changed for the first time I called to schedule it only to find that the next available spot was 40 days away. This does not fit my expectations for an oil change timeline. I have to now pay Out of pocket to another dealership to have my car maintained. When selling a maintenance package they should be able to fulfill the promise entailed. ******* and ***** were extremely rude to me about the whole situation.

  Business response

  11/23/2022

  We have contacted Mr. ******* and offered options for resolution.  Mr. ******* chose his preference and we have complied.  A copy of the goodwill resolution is attached.  

  Customer response

  12/01/2022

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. They still should have to revise their policy on selling more maintenance for life deals, as they do not have the ability to honor it. 
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  07/27/2022

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I contacted Jim Click Service department on July 25, 2022 @ 2:23, 2:24, 2:27,2:28 and again at 2:30 PM. I left a detailed VM for issues with my Nissan, including my phone number and email. I received a call back from ******* at 2:24 regarding the possible issue with my key fob and he stated to call back to schedule an Appt. I immediately called back and the phone rang until I was disconnected. I also sent 2 emails on July 25,2022 on detailing my issues. I again called on July 27, 2022@ 8:49, 9:07, 9:09, and 10:16 AM. I sent another email stating that I received a CB from ******* to schedule an appointment , with no one ever answering the phone. I stated I wanted to get service as soon as possible but I could not reach an actual person to talk to. Again the phone continually ringing until I was disconnected. How are you to do business with someone who never answers their phone. I did provide my email address and they could have responded by email if they do not feel comfortable of want to answer their phone.

  Business response

  08/02/2022

  We apologized for the inconvenience via email and have reached out by phone and email.  The service manager provided his direct contact and offered to schedule an appointment or assist with any further service needs.  The customer has not responded.

• Initial Complaint

  05/09/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have taken my brand new vehicle to be “fixed” 4 times now for an Issue only getting worse every time I get my car back. They don’t care or know how to fix my vehicle correctly even after having it four times where I’m out my vehicle for a week as they “repair” it. Last time they repaired my vehicle they told me there was no loaners for me when my appointment was made weeks prior to coming and people who came hours after me received one and they had several still on the lot. They treated me less than as well and was not professional.

  Business response

  05/16/2022

  Please be advised the dealership has worked directly with the customer, identified and repaired their concern, and our understanding is this complaint can now be considered as satisfactorily addressed.  
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩