Customer ReviewsforPrecision Toyota of Tucson

******* and the Precision Toyota staff provided ************************* Outstanding service and follow through. Always a pleasure getting my vehicles serviced at your location.

Thank you so much for your review and your comments about *******!

I appreciate their knowledge and honesty in keeping my vehicle safe and current for transportation.

Thank you for your feedback! Your safety is always our top priority!

Always a pleasure working with ***** and the personal we are very happy and I will recommend them 100 percent

We appreciate you taking the time to leave this review!

Thank you for keeping me up to date regarding my vehicle and status on parts

******, thank you for this positive review! We look forward to welcoming you back to our dealership in the future.

Once again friendly, professional service and support. I bought my 2018 Toyota 4Runner new here, and the Precision Toyota ************** has repeatedly provided me with outstanding service and support. I must mention that the Service Manager - ***********************, and his Service Specialist - ***********************, are always leaning forward to help their patrons. I highly recommend them for honest, reliable car care. You can thank me later.**********

****, thank you so much for your wonderful review and for your continued trust in **! We are delighted to hear about your positive experiences, and we'll be sure to pass along your kind words to ****, *****, and the rest of the team. We look forward to continuing to serve your automotive needs and keeping your 2018 Toyota 4Runner in top shape!

I was extremely happy with service that i received from both the collision and the service center. Prompt and courteous communications. They finished the work sooner than expected. They were able to price match the insurance claim with Toyota parts. Will definitely use their services in the future.

Thank you for taking the time to share your positive experience with our collision and service center! We are thrilled to hear that our team provided you with prompt and courteous service, and that we were able to complete the work ahead of schedule. We look forward to serving you again in the future and providing you with the same level of exceptional service that you have come to expect from our team.

I am the original owner and only driver of a 2019 Toyota Tacoma. I recently hit what amounts to a large pothole at slow speed. My steering wheel became off centered and the dash Collision warning lights were activated. I brought my truck to Precision on 3/26/24 to correct the warning lights and wheel position. The Service Advisor, *******************, initially told me a diagnostic and inspection were necessary prior to any work being done. Cost $129.00 which I agreed to. Roughly 6 hours later ******************* called to tell me none of the work, dash lights and alignment, could be completed without extensive front end part replacements. He then hurriedly asked for my insurance information stating I wil take it from here. Only after asking the specific damages and total cost did he tell me all parts and labor required to a total cost of $5530.65. I declined any further work from them and brought it to a mechanic I have used in the past on other vehicles. He completed all services originally requested and stated NONE of the new parts ******************* quoted were needed or appeared damaged. Total cost was $250, pics are included. Thankful that the Svc Mgr **** refunded the $129.00 Diagnostic but I have to wonder how many others for one reason or another cannot get a second opinion and have been taken advantage of. Maybe ******************* saw that I was retired and handicapped plated vehicle would be an easy ***** I dont know but dont see how I could ever return to this dealer for service or sales. Very unfortunate.

Dear **************,Thank you for your feedback, although your assessment of the situation comes as a surprise. Our records show that you brought your vehicle in for a collision-related inspection. We have documented evidence, including pictures and video, of multiple issues with your steering and suspension systems.We performed the requested inspection, documented our findings, and provided a quote for the damaged components. Our technicians are trained to inspect and repair Toyota vehicles to factory standards, not to perform temporary fixes. The evidence supports that ancillary repairs beyond an alignment are needed.While you are free to choose any repair facility, this doesn't negate our findings. Again, thank you for your feedback.Sincerely,*************************** Precision Toyota of Tucson

save ur money and do not go to this place, if i cloud i would review lower. told me i wouldnt need a co-signer if i put ***** down. ended up needing a co-signer with the money down. tried s******* me with fees that were never reviewed. then took 7-8 months to get a call about my tags. also sold me a car with destroyed rotors, paid 800 out of my pocket with only having the car for 6 months. truly ridiculous.

We're sorry to hear that your experience with us didn't quite match your expectations. Ensuring our customers' satisfaction is a cornerstone of our service, and we're always keen to learn and improve.Regarding the delay with your plates, this occurred due to your address changing during the DMV's processing. If your original address had been maintained, or if we had been informed of the change sooner, you would have received your plates within approximately three weeks. We only became aware of this issue when you reached out to us several months later. Once notified, we acted swiftly to secure and send the duplicate plates to you.As for the condition of your vehicle's rotors, they successfully passed our pre-delivery inspection, with brake pads measuring 8 mm significantly exceeding the 4 mm standard for used vehicles. We dont have any records of subsequent service requests from you regarding this matter.Regarding the loan terms, the initial estimate was provided before we had your complete credit information. After receiving and processing this information, we presented you with revised terms based on the bank's approval. You then agreed to these terms to complete the purchase.We want to reassure you that our approach throughout your experience was rooted in professionalism, transparency, and promptness. We appreciate your feedback as it helps us to refine our customer service, and we wish you safe and happy travels in your vehicle.

Great service! Everyone is very nice and courteous. Thank you!

Thank you for this amazing 5-star review! We are so glad to hear that our team provided you with a quality experience. We strive to give all of our customers a hassle-free experience. We will always be here when you need us!