ComplaintsforFast Park & Relax
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Complaint Details
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Initial Complaint
01/06/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
On November 30th, 2022, I returned from my flight to find my vehicle had be the victim of vandalism/theft; the wheel/tire was missing and my car was on a jack. I requested, via the lot attendant, a copy of the police report, to which they said it was not reported to the police. I was offered contact with management to mitigate the situation. Via e-mail, I contacted the manager Mr. ***** ********. Through e-mail (e-mails available upon request) Mr. ******** offered to reimburse the cost of replacement of the tire and wheel. I sourced three wheels and tires, and ultimately replaced my wheel with an OEM replacement and new tire. The total cost was $1,024.25. I sent all receipts and research via e-mail, and Mr. ******** offered me a mere $250 for compensation. I requested a credit to use the facility at no charge until June 23 as a compromise (in addition to the $250). Mr. ******** has not responded since 6 Dec, 2022 and of course has not reimbursed me in any way. He will not return my calls, texts, or e-mails. I am a single mother, and an active duty military service member of 17 years. This is no way for a business to behave to a customer, and I am writing the complaint in fear that someone will be unable to recuperate from such a loss and empty promises from a business.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.