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Complaint Details
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Initial Complaint
02/27/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Leak from the house shut off valve to the house. 3 trips by different people from this company, none had the right equipment or expertise to find the leak. 2/27/2024, latest trip. The two people had no expertise in finding leaks under the slab. They didnt know how to use the equipment and had continuous excuses $395 spent and they didnt find the leak. New company coming on friday to find the leak. Do NOT ever call this company for plumbing issues, they should not be in business. Total incompetent staff and technicians if you want to call them that. They claim they have thermal imaging, but they dont. Give them the worst BBB ratingBusiness response
02/28/2024
Hi Mike,
Thank you for bringing this to our attention. I sincerely apologize that your experience fell below expectations-this was not our intention.
This is a situation where we could have done a better job. We have no excuses- I am sorry.
Whenever there is an issue with a project we just ask that you reach out to management so we have a chance to meet a resolution. Please call me at 520-900-9010 when you are available.
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Contact Information
2420 W Ruthrauff Rd Ste 100
Tucson, AZ 85705-1953
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.