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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
I caught the service technician lying multiple times and found out that he put the wrong chemical in my spa. They seem to make lot of excuses to why he could never get anything right. I decided to check the balance of the pool and discovered that it was out of acceptable pool standers for a service that Ive been paying for. Now it’s costing way more than it should. Also had leaks on my pool equipment that was never brought to my attention. I have spent time and money because of the neglect and carelessness of the technician and management that said they would call me back and that never happened. I would like a refund for the last 3 months of service considering I've spent at least that much in product to fix what they were being paid to do. I have not included the amount of time Ive invested also.Business response
10/30/2023
We sincerely apologize for your recent experience with our pool service. We understand your frustration and concerns, and we want to address them. First and foremost, we are deeply sorry for the issues you encountered with the service technician. The incidents of dishonesty and incorrect chemical dosing are inexcusable, and we take such matters very seriously. Rest assured, we are reviewing our internal processes and quality control measures to prevent such issues from occurring in the future. We have taken immediate action to ensure that our service technicians adhere to the highest standards of integrity and professionalism.
Your feedback is invaluable, and we appreciate the opportunity to rectify these issues and improve our service. Please reach out to our customer service team at 520-325-6427 x 133 so we can discuss how we can make this right for you and work towards a solution that meets your expectations.
Best,Customer response
10/30/2023
When I called and canceled service I spoke to management requesting that I get a refund since services were not up to standards and cost a significant amount of money and my time. They let me know that they were unable to authorize any refund and that someone would be contacting me regarding that matter. I have yet to receive that call or any message in how they would like to resolve matter.
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Contact Information
6020 E Speedway Blvd
Tucson, AZ 85712-5125
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.