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ComplaintsforNew Concept Property Management
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Complaint Details
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Initial Complaint
07/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My partner and I signed a lease for a house in Arizona with New concept property management. In the lease they approved our two dogs and did not have any fee's for the pets. Weeks later after signing the lease and moving into the house demanding that we pay a $1000 non refundable pet fee even though they never mentioned it in the lease. They also agreed to reimburse us for cleaning fees that we paid. They are refusing to reimburse us the cleaning fee now.Business response
07/25/2023
The complaint is not true. The application where they applied stated the pets fees, the lease states if there is a pet, there is a pet fee in two areas which they signed. They were contacted that the pet fee was missed on the lease and to please sign the addendum showing they are paying their pet fees. They refused. As for the cleaning, and carpet cleaning, the carpet cleaning expense was credited to their account and the cleaning fee will as soon as we get a response from the owner with approval. This should be with in the next 5 business days. All has been addressed except for the pet fee, which MUST be received by 8/1/23 by 5pm or the owner will have no alternative to proceed with legal course.
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Contact Information
7650 E Broadway Blvd Ste 107
Tucson, AZ 85710-3772
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.