Business ProfileforPlatinum Management, Inc.

My complaint is that the company wrongfully sent my family to debt collections, Smith & Wamsley for an HOA payment, I submitted in March, 2023. The payment I made was in the amount of $297 ($301 with tax/fees) to cover past HOA payments that didn't go through after I set up automatic payment on their payment system, Zego. I emailed the accounts personnel about the error of their system and settling the debt I owed. I submitted the $301 that was owed on Zego to cover HOA fees through April 2023. The payment was confirmed but days later the transaction was reversed by Platinum Management. I was never notified of this reversal and on October 26, 2023, I received a debt verification letter from Smith & Wamsley that I owe $858.10 not including the lawyer fees in the amount of $435, with a total of $1,293.10. I explained to Smith & Wamsley that no one ever notified me of the payment being reversed. After further review, the statement had fraudulent charges that were later removed after I persisted to investigate the matter. They concluded that according to Platinum, Zego shows a return code of R10 which means “customer advises not authorized”. They do not know what the code means but admitted the reversal was not my fault. However, they claim I still owe a lien filing fee and half the lawyer fees, total of $1,008.10. I am trying to rectify this issue and pay what I owe in HOA fees that didn't' go through their system, Zego but I should not be responsible for any other fees. I keep reaching out to provide an updated statement but no one is helping me. I am getting rude responses and they stand on their decision of what I owe. I have explained that there are extra charges that need to be removed, including an April fine for $83.00. I keep explaining the $297 I originally submitted was to include April's assessment, however, they are refusing to look into this matter and threatening me with a lawsuit if I do not pay the fraudulent fines. They are not being responsive.