Customer ReviewsforSummit Residential Services, LLC

Im so happy at my Casita on ************* ************************************ and the whole staff are professional and friendly. I recommend this place to anyone looking for a nice quiet and clean place to live. Its close to everything and my neighbors are the best! Thanks and God bless all yall!!

*******- We are glad that you are having a wonderful experience and we are happy to have you as a resident! Please let us know if you need anything or if there is anything we can do to improve our services.

We booked a rental house showing with Summit Residential Services. The day of the booking, I received a confirmation text to which I replied CONFIRM and received another confirmation text. Upon showing up to the home, we did not have a gate code from Summit to get into the location. I called 3 different numbers 8 times before someone answered and finally let us in. The person on the phone also confirmed we had the appointment at the time we were there. We finally got to the house, there was no one there. I had to call another 6 times to get someone on the phone, resorting to their "after hours" line, even though it wasn't after hours, in order to reach someone. They put me in contact with someone who could help who then said "I'm so sorry but the house is rented". The person who originally set up this showing did not contact me to cancel, not once. I had texted a number provided on my confirmation text asking for an immediate call to which I received a response "this property is no longer available". This is absolutely horrible customer service and way of doing business. My family and I drove 35 minutes to view this home after multiple confirmations about our showing, not only to have a completely frustrating experience trying to reach someone at this business but worse, to not be notified by the person who set up the appointment that the house was no longer available. I want to thank **** who kindly helped me when I was finally able to get a hold of someone. Unfortunately, ****** really dropped the ball on this. They did not cancel the appointment, reach out about the home being unavailable or call me back when I called several times. I only received the one text saying "this property is no longer available" AFTER we were already at the property. T This experience leaves a very bad taste for this property management company. I certainly hope a review of the customer service and business practices will be conducted.

Hi ****** - Thank you for the feedback. I understand your frustration and this will be addressed. Sometimes we do have applications come in right at the same time we are set to show the home (or even while we are showing it). I will review with the agent as to why the gate code was not provided to you as part of the appointment. I also do see that your appointment was confirmed so additonally it will be reveiewed as to why the agent was not there to show it - even if we did get an application. Thank you for taking the time to reach out. If there is anythign we can assist with please reach out to me.

This is an investment company and they do not care about the people living in their apartments. The late fees are $50 a day, they do not inform you of changes in a timely manor, they do not maintenance the courtyard even though they charge for it. I only have one star because zero isnt an option.

Hi ****** - You are correct in that the lease states late fees are $50 per day after the grace ******* You received rental assistance the first time you were filed on in court for non-payment and the late fees were waived one time. The second time we filed in court for non- payment of rent, the judge waived your late fees. The courtyard is lanscaped one time a month and residents are not billed for the service. We are a fee managed property management company and have no ownership interest in the property you reside.