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Complaint Details
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Initial Complaint
11/01/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
This company constructed a 60ft long x 6ft tall masonry wall along east side of my front yard with 6"x8"x16" fence block; completed in September 2020. Last week I discovered a crack in the mortar going from top to ground level. The crack forks between second & third blocks from top, creating two cracks upward. Can see thru into neighbor's yard thru crack. This cracking is located at the point where a foundation step at the base was added below the blocks because the land slightly slopes downward going north. Photo attached of foundation step during placement. I called this company on 25 & 28 October 2021 about this issue. Female answering phone stated company's owner, Marc, would call me back. To date, I have NOT received a response or call. I paid $4105.00 plus $357.14 tax for the fence wall. This wall has only been completed in little over one year. These cracks have increased in width since last week and will continue to do so. I am demanding a complete refund of $4462,14.Customer response
11/11/2021
I spoke with the company. They inspected the wall with me. It appears the neighbor's tree roots are pushing up the wall from under the base. The company is going to dig a trench down to the wall base, install a herbicide to repel the roots from moving into & under the wall. Then the company will repair the cracks. All at no cost to me. I am purchasing the herbicide. I am grateful the issue will be resolved to my satisfaction.***** ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.