ComplaintsforMayfield Florists

• Initial Complaint

  08/13/2022

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  My best friend's mother was hospitalized on Aug 11th. I live in Texas, so I asked Mayfield to deliver an order (#********) the next day. The order was upcharged because I asked for specific purple items to be included. When the arrangement arrived, my best friend described it as "lacking", which was kind, given how it looked in the picture she sent. I called later on Aug 12th to get a correction. The first offer was 15% off my order, which I hesitantly accepted, but I was embarrassed and angry that my friend hated it for her mom. I checked the site and saw the satisfaction guarantee, so called again to insist on the correction. The person who worked it sent pictures of the correction, to be delivered before 10 today, and I agreed that it was better. I told my friend that the correction would be there no later than 10. She texted me at 12:15 esaying it hadn't arrived. I called the store again and ****** told me that the delivery driver took it with him because the hospital doesn't allow deliveries directly to the room. (The previous delivery had been left at the front desk.) ****** sent the delivery driver again and asked me to have the old arrangement at the desk for pick up. I asked my friend to bring the old one down, and she got angry because she didn't want to leave her mom to fix the florist's mistake. At this point, I've disappointed and upset the friend that I was trying to support. I called ****** again to explain the situation and get suggestions. She suggested that I ask a nurse to fetch the ugly arrangement and bring it to the driver, who was waiting for her at this point. I asked my friend and it only made her angrier. I asked to cancel/refund my whole order because I couldn't get the bad arrangement back to the driver. ****** agreed. I called later to ask for a refund confirmation via email. ****** said her manager refused to refund the order and only would refund 15% unless my friend returned the botched arrangement. I want my order refunded.

  Customer response

  08/16/2022

  Hello,

  
  

  This note is to let you know that Mayfield Florist has resolved my issue and refunded my order. Please close my dispute as resolved. 

  
  

  Thank you. 

• Initial Complaint

  05/12/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I purchased the flower arrangement "Tucson Petite Blush" on Mother's Day (in-store pickup). However after less that 48 hours the hydrangeas completely dried out (we're talking tumble weed dry) and had to be discarded (I've attached photos to this BBB complaint). We took meticulous precautions because of the heat and made sure the flowers remained in an air conditioned room and were fully hydrated. We are surprised and disappointed with the very short shelf life of this bouquet and requested a refund as per Mayfield Florist's "100% Customer Satisfaction Refund Policy" clearly printed on their website. I contacted Mayfield Florist via email and Lani replied, stating "I can send out a replacement if that would work for you?" I replied asking for a refund instead (the holiday was already over and we didn't trust that any new flowers would be any better). Again, their refund policy is clearly stated on their website and my situation is clearly eligible for a refund. After I asked for a refund, the email communication abruptly stopped. I followed up with two additional emails and still no reply.

  Business response

  07/24/2023

  To Whom it may concern:
  
  We refunded Mr. Olson on 05/13/2022 for the full amount of 76.04.
  
  We understand that his flowers did not last and that after offering him a replacement arrangement which is what our standard practice is in these situations and him refusing it and requesting a refund instead that is our policy. 100% refund if not satisfied.  I voided his order and refunded his money on 05/13/2022. I do believe that I sent him an email receipt of the refund so he could see that it was refunded and it should have been back in his bank account within 3 business days. Because this happened over a year ago I am certain that this was taken care of a long time ago.... Not sure why we are getting a letter regarding this matter now.  I have all the documentation and paperwork to show that he purchased the flowers on 5/07/22 and was refunded in full on 05/13/22. 
  
  Please let me know if there are any other questions or concerns. I would be more than happy to help. 
  
  Lani Lee
  
  Sales Manager
  
  Mayfield Florist

  Customer response

  07/24/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 17197006, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Matthew Olson
  
   
  

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩