Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/13/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Hired Lynch Construction to proactively redo roof and exterior of home in December 2022 Roof did NOT have leaks prior but have had leaks since January 2023 ******* Lynch has failed to resolve this issue and is not proactively seeking a solution Fails to keep appointments on repairs and there has been no follow upBusiness response
08/19/2023
Warranty repairs around the area have been completed months ago, we found that the leak is not a roof issue. We informed the client that the issue is a plumbing/ HVAC issue and there’s nothing else we can do. If an HVAC company finds anything wrong with our roof installation, we will gladly perform repairs for the client.Business response
08/30/2023
As previously stated, we’ve already redone the area said to be leaking. Therefore the warranty work has been completed. We believe the issue is plumbing/ HVAC related. We will honor warranty work and preform repairs but ask the client to have an hvac technician out to inspect the vents first.
Thank you
Customer response
09/09/2023
Obviously ****** didn't open the attachment or he didn't get sent the attachment because there is an invoice in there from an HVAC specialist that cost me $125 that I shouldn't have had to pay and on top of that I'll also send you a roofing estimate. I'm tired of the back and forth when this is obviously a warranty issue. I have no faith in my warranty for my roof or ****** for the next 4 years. If it does not get resolved at this point I am just going to take my complaint elsewhere.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
225 E Valencia Rd Unit 175
Tucson, AZ 85706-6891
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.