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Complaint Details
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Initial Complaint
08/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I agreed to a proposal to repair and to coat the roof. Coating was very sloppy, uneven, and will need extra expense to hire someone to fix the mess they left. First repair did not actually do what I had agreed to. Albert came out and looked at the roof and said they would repair it to my satisfaction. This is what the roof looks like now. They ripped up and bent stays for duct work, leaving one open hole in the roof and ripping off insulation that is now stuck to the roof, and that needs to be repaired. Albert was wonderful when he came out but his employees really made a mess of my roof. I am not a complained and have never left a service provider a bad review. My realtor suggested Sunset Roofers and they too are very disappointed in the work done. After three visits of this company employees, I do not want them back on my roof. The repair is guaranteed. The coating is not.Customer response
08/22/2023
Please remove complaint 20494410 regarding Sunset Roofers. They have inspected the roof and are refunding me $1500. Please confirm.
Thank you.
**** ***** ********* **** * **** **** *** ****** ***** ***** *********Initial Complaint
06/23/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 2/14/2022 I hired Sunset roofing to replace my roof. They did so. In the process they allowed hot tar to come into my home damaging my drop ceiling in my laundry room, they broke my swap coolers drop connection to my air ducts (varriefied by myair conditioning company), and they poorly placed the elasticoating material. Which has since stared to come off. Unable to contact company.Business response
06/24/2022
Thank you for your review. I'm sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to my attention. We will be contacting you today to resolve any concerns or issues you are having with your roof. I will reach out to our front desk regarding your effort in trying to get ahold of us. It is our 100 percent goal to have you satisfied with the work completed by Sunset Roofing. Thank you and we will be talking soon. Albert Serrato (owner)
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.