1 Customer Reviews
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Review from N. M.
1 star10/01/2022
This business will tell you what you want to hear then NEVER do anything they say. He guaranteed to have it up and running by Saturday and I hired a professional however my daughter has had it 2 months and its sitting not working. I filed a review previously but somehow he was able to remove it. Do not do business with this guy. He is very untrustworthy
Behrouz Spas and Power Pools, LLC Response
10/04/2022
To be able to connect the hot tub to the electricity, they would have to upgrade ****************** panel, and its not safe to use the old panel in the **************** it has to be done by professional license electrician, and its nothing to do with their purchase with me so they have to hire a licensed electrician for that matter.Customer Response
10/04/2022
He should have told us that because he said he could do it. He should have also took the tub back but he wont reply to any messagesCustomer Response
10/04/2022
He should have told us that because he said he could do it. He should have also took the tub back but he wont reply to any messagesBehrouz Spas and Power Pools, LLC Response
10/04/2022
The customer should not demanding and contact any time after business hours especially on the weekends and late nights There is no return policy because of the customer house electronic problems, the old electronic panel can cost fair in the house and has to be done by licensed and professional electrician not any other person and the customer needs to understand that.Customer Response
10/04/2022
He never told her that and would not let her return the tubCustomer Response
10/04/2022
So you are admitting I tried to contact me but you NEVER replied. Not even during REGULAR BUSINESS HOURS. How is someone who works supposed to contact you? Thats a h*** of a way to conduct business.Customer Response
10/04/2022
I can provide the dates and ***** of ******** There was only one contact out of business hours so he is very dishonest as I have previously stated. This business needs to be investigated. I will put a file together and provide all to BBBBBB Response
10/04/2022
I wouldn’t touch the electrical I sold the spa as is and they should hire an electrician to install it They should read the invoice again.
Customer Response
10/04/2022
This business needs to be investigated. They stated I contacted after business hours but I have proof that he is lying. He is a very dishonest man and needs to be investigated.BBB Response
10/04/2022
I can provide the date and the times as well
I also send a licensed electrician information to them to make sure do the job right but they did not want to hire him so again the electrical has to be done by professional license electrician.BBB Response
10/04/2022
I am honest and having a five star A+ business for many years, I have many many happy customers but unfortunately I cannot make everyone happy, especially if there is something involved with electrical and people’s safety, I hope they can understand and hire a license electrician to finish the job and enjoy their hot tub , thank you.Customer Response
10/04/2022
I can provide the dates and ***** of ******** There was only one contact out of business hours so he is very dishonest as I have previously stated. This business needs to be investigated. I will put a file together and provide all to BBB
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