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ComplaintsforTruck, Coach & Bus Paint and Repair
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Complaint Details
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Initial Complaint
05/28/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On 3/30/24, I met with Jesse & JR at Truck,Coach&Bus of Tucson (TCB) to discuss finishing the interior of my newly purchased 2017 Ford Transit van, which had been used commercially & did not have factory finished interior. I asked many questions & Jesse assured his experience with this type of work, & led me to believe they were capable of the "quality, professional job" I needed to finish the interior consistent with standard factory interior walls, ceiling, and floor. We selected colors, finishes & materials. I was clear that I needed completion within a few weeks so I would still have a couple weeks to sell my old van before my Tucson lease ended 5/12, then I could camp my way back to CO for a family reunion. The job was accepted on this basis & I made a $1500 down-payment on the $3000 invoice. Jesse said the work would be finished the following week, "probably Thursday". Over the next 6 wks, I made 11 calls to TCB to check on timeline, & received just 1 call from Jesse on 4/2. None of the completion dates they gave me were fulfilled. On 5/11, one day before my lease ended and I needed to leave for Colorado, JR came to my home hours later than promised, & said he was late because he had taken Jesse to PHX. He told me the work was still not finished. I took one look in the van & was shocked by the poor quality workmanship. I said I couldn't pay the invoice balance with the work as is, and that I felt the best scenario would be for them to keep my $1,500 and I would get the work re-done. JR said he would call Jesse right away & then would text or knock on my door after the call. I waited, but when i went back outside, JR had left with my van. I haven't been able to leave for CO as planned, & have been staying in hotels. The impact of dealing with this situation on my own has been beyond overwhelming with many sleepless nights. This business knew they could take full advantage of me and they did. Why didn't they simply tell me they couldn't do the job?Initial Complaint
03/09/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
Truck, Coach & Bus Paint and Repair filed 2 claims thru Allstate on our behalf and collected $13,000 thru us to replace the roof and awning arm on our fifth wheel. He also told us he could fix other repairs to the fifth wheel if we gave him a list because he was charging the insurance more. When we went to pick it up, the roof was in a total state of disrepair, the awning arm was replaced with a used incorrect arm and the clear coat on the front cap was sprayed over the decals which is already peeling off. (You should never clear coat over decals). After we nicely approached Mr. ***** ****** with our concerns he because very irate and told us to get off his property or he would call the police. We've had to spend over $8,000 to fix his mess out of our own pocket.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
1 complaints closed in the last 12 months.