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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
07/30/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 20th 2024 I dropped off a cushion to be re-upholstered. Total price $266.52. I paid $280 cash upfront. I was owed some change, not a big deal. After about a month I started calling every week for updates. I called for three weeks in a row. Was always promised a call back with an update to no avail. On July 10th, 2024 I physically drove to Chavez. The store hours state 10am-3pm, but door has a note "available by appointments only". After some knocking by an employee who had walked over Mr Chavez answered the door. I asked for an update. I was told that "my fabric got sent to the wrong address and Mr Chavez would have to re-order it". At that point I saw my cushion STILL sitting by the window where it was left on May 20th. I advised Mr Chavez that I do not wish to wait any longer since it had already been 7weeks and I wanted my money back. To which Mr Chavez laughed "I can't give you your money back today. Call me tomorrow". Now, I had never gotten anywhere by "calling him" and the door stays locked. I said: "I don't trust that, can you write me a note stating you owe me money back" to which he replied "NO". At that point I asked him to state in a cell phone video that he owes me my money back to which he agreed to. After the video he felt "insulted" and he very aggressively demanded I leave his store. Which I did. I tried to remind him that he owes me a refund and I am not at fault for wanting my money back. He told me I am not welcome back to his store ever. I have zero interest in ever stepping into his store, I JUST WANT MY MONEY BACK. He called me to request my address for a refund. I emailed him my address. He said he will mail me my money back. To this day I am yet to receive it. The total I paid him was $280 cash. Total price quote for cushion was $266.52 Mr Chavez has similar complaints that I only saw after the fact.Initial Complaint
04/23/2024
- Complaint Type:
- Order Issues
- Status:
- Resolved
see Attached documentBusiness response
05/02/2024
This is regarding ID# 21614570 Complaint filed by Teri Simi. This has been fully resolved. The customer has received a money order for a full refund. See attached copy of the money order. Please let me know if you need anything else.
Respectfully, Eduardo Chavez
Customer response
05/02/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID 21614570, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
Regards,
Teri Simi
Initial Complaint
12/01/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
The transaction started in October. I emailed the business asking for a quote and received an answer with in a few days. We made an appointment to pick out fabric and we came in and found the fabric we wanted a week later I came in on 10/20/2023 with $570.00 cash to pay for the order and was told it would take 2-3 weeks on the fabric and a week to recover the ottoman. He said he would call when the fabric was in. He never called so I called at 2 weeks to see where we were at and was told the fabric shipped and would be there in a week and he would call. A week later no call so I called him and he said oh it only just shipped it would be another week and he would call. No call a week later so I call again and I am told good news the fabric is here and we are ready to go so we take in our ottoman the Saturday before Thanksgiving and we were told it will be done in a week. I call a week later and it isn't done but it will be done by Tuesday and he will call me. Tuesday came and went with no phone call. I call on Wednesday and get told that the fabric was damaged at the end and had holes in it and he needs to order another yard and a half. I let him know that I was not happy about another 2-4 weeks as it had already been 6 weeks. He said he would expedite the fabric order and call me back on Thursday. Again no call so I text and he tells me he has been sick but would be in on Friday and would call me. It's Friday and my calls go straight to his VM and he is not responding to my text. At this point I think we are out $570.00 and our ottoman and have wasted 6 weeks with no finished project in sight.Business response
12/18/2023
This customer was notified of the problems with the material ordered. We do not have any control over this. Unfortunately, I have been dealing with health issues and have been out of the shop quite a bit. We provide our customers with ESTIMATED START DATES and do not make any promises as there are just too many variables that come into play. They have received the finished product and signed a form stating they had inspected the item and accepted it.Initial Complaint
11/30/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I paid ******* ****** $1651 on January 5, 2023, the full price he quoted to reupholster a chair. I contacted him several times to check on the progress over the next several weeks, with no response from him. I then learned on March 8, 2023 that he had done nothing, and that the fabric he said he was going to use was not available. I tried to work with him to substitute another project for the one he was unable to do, but this effort failed and I asked for a refund of the money I had paid. Chavez repeatedly promised to repay my money, but he repeatedly failed to follow through. He promised to repay me in early July, then promised again to repay me at the end of July, then said he would make an initial payment and send "tracking information" but still did not refund the money I had paid him. After repeated unanswered telephone calls and emails, I was finally able to speak with him. He made a partial refund and promised to repay the rest, but again failed to refund the remaining balance to me. Chavez still owes me $651. He has said that he has 20 other customers who are also owed refunds, and claims that some of those customers have been waiting longer than I to receive their money back from him. That is not my concern. I simply want my money refunded as he has repeatedly promised to do.Business response
04/03/2024
Mr. ****** received a full refund quite a while ago.
***** ****** ***Initial Complaint
07/12/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
see Attached documentBusiness response
08/08/2023
I received two complaints from the same customer #20311074 and 20311076. I have been dealing with serious health issues and just now have seen the complaints from you, They are dated the the 20th. It states if I do not answer within 5 calendar days it will count as unanswered and will affect my rating. I do not dispute the fact that the customer is owed a refund. Unfortunately, we have had issues with materials being delayed for a number of customers whom have cancelled their orders and either have been refunded or are awaiting refunds. This has put a huge strain on our cashflow. I emailed this customer and explained that it was my intent to provide her with a full refund and I hope to resolve this by the end of the month. Unfortunately, it now appears that it will be another week or two before I am able to provide her with her refund. I attempted to call your office but nobody is manning the phones. Please contact me regarding this complaint. I want to make sure this does not affect my rating. Thank you for your assistance. Eduardo ChavezCustomer response
08/09/2023
He asked for an additional 15 days and I naively gave him this time. No more. He has sent numerous emails since February 2023 promising to refund my deposit and nothing. I will no longer believe any of his excuses. It will now be in the hands of Small Claims Court.
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Customer Complaints Summary
8 total complaints in the last 3 years.
7 complaints closed in the last 12 months.