Complaints

This profile includes complaints for Byrider of Tucson's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Byrider of Tucson

  1780E E Benson Hwy Tucson, AZ 85714-1758

  
• 

  Byrider

  1455 N Arizona Ave Chandler, AZ 85225

• 

  Byrider

  1005 N Scottsdale Rd Scottsdale, AZ 85257

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They’ve had my car in the service department for a month on an issue that they caused with no loaner vehicle,Still have to pay my biweekly payments. advised my coolant fan was not working on my driver side, They advised they Needed to fix fuse box. I agreed, last week of July. As soon as I drove off the lot,my car went into LIMP mode and could not drive over 15mph and engine power had Been reduced. I immediately called back and texted the dealership and got no answer for days! after a week I dropped my car off and advised to Immediately fix my car. It took another week to get any correspondence. No empathy. No customer service. Multiple calls and texts ignored. no accountability Best believe when payment is due in two days, I get all the calls and texts about payments needed though. Was explained the part would take 5-7 days to get in on August 9th. Its now the 21st.

  Business Response

  Date: 09/10/2024

  *-Please see attachment-* 

  Customer Answer

  Date: 09/16/2024

  in response to jd Buyrider, they had my car for the duration of 7/29/2024-08/09/2024. I didn’t need to reach back out, my car was on location for a week and not touched.

  no response in a week about the process being taken.

  lied to about when part was ordered, there was no miscommunication, they lied.

  gave Me attitude and disputed the one star review I left rather tha Rectifying the situation. Held my car for almost a full month.
  

  there is no excuses for the behavior of multiple management and no responsibility being taken by device department, sales department, collections, management to help waive fees, help lower monthly cost, for me spending thousands of dollars on Ubers for Jd Buyrider’s mishaps.

   

  absoutely unacceptable

   

  Business Response

  Date: 09/19/2024

  Again, we apologize for Mr. Hunt's experience. We hope to make it up to him on his next visit with us.

• Initial Complaint

  Date:07/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Bait and switch. Something this company has been convicted for recently. I was promised 1300 down-payment. I clearly stated this letting them know I was paying for a rental all most 1200 in at the time . As well I explained I have been approved else where for a lower price but the extended warranty was something I wanted. I come in they give me the run around and say that they can do 1300 today and 260 every 2 weeks totalling 2400. So not only did they lie but waited until I forgo all other options to switch the price. This not only is morally contrite but just a plain old wrong business model. As well as charging me at least 3 times what the vehicle is worth. I want them to honor there promise and set aside the deposit until the end of the loan or forget it all together. There borderline illegal businesses practices have made me fall behind on other financial obligations. For a company who says low down payment guaranteed and low monthly payments, we are here to help you. lol show me that is not just smoke and mirrors. Do the right thing.

  Business Response

  Date: 07/18/2024

  In the case of Mr. Cory Lohman, Complaint Number: 21981826, we have investigated this matter with the full cooperation of the franchise-owned Byrider.  
  Mr. Lohman  purchased a 2011 Buick Enclave  on June 1, 2024 from the Byrider location on Benson Highway in Tucson, AZ. The purchase included a 24-month, 24,000-mile limited warranty.
  
  Byrider has established policies and procedures which govern the sales and underwriting process. Mr. Lohman signed a retail agreement which secured his purchase.   All closings are recorded and executed by Secure Close to ensure consistency and proper disclosure.  Our investigation found the terms of the agreement, including the amount financed, down payment and total sales price were disclosed both prior to and during the closing.  Mr. Lohman executed the electronic signature during this process. In addition, the vehicle pricing was on display in the dealership and disclosed on several documents prior to closing including the preliminary purchase worksheet and buyer’s order. These documents included the price as well as the down payment and were thoroughly reviewed prior to being signed and initialed by Mr. Lohman.
  The closing documents were sent via email to  the email address provided and confirmed during the application process.

• Initial Complaint

  Date:04/24/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recommended my mother to this company and they gave her a car with so many issues as im a owner of a mechanic shop. When my mother brought her car to me right after the purchase the vehicle has so many suspension work needed done and water pump leaking when she signed contract it stated that vehicle was in working and in great condition. They are asking way too much for a vehicle with so many issues and when she wants to make a payment they keep harassing her with treats of taking the vehicle back after a suppose late payment but were advised that payment can be made but refuse to take it unless they get a paycheck stub from her work. byrider was suppose to be a helpful company to help with people in situation they have but lie about there service and conditions of there vehicles

  Business Response

  Date: 04/29/2024

  In response to the complaint filed by Mr. *********, ******* has documented policies and procedures regarding the servicing of accounts and strictly adheres to the ***** ***** ****** Act to ensure customer’s privacy is protected. Mr. ********* is not a customer of *******. We do not have permission to disclose any information regarding an account his mother may have. 

• Initial Complaint

  Date:09/24/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  9/4/2021 -I went into JD Byrder and stated I needed a reliable car. When I returned with someone else to help me drive my previous vehicle, I notice something was wrong with the car. I went up to the door, but the door was locked. I called JD Byrider and there was no answer. I checked the car again and there was no gas, no filter, and the maintenance light was on. 9/4/2021 Saturday I called JD Byrider and they told the condition of the car and me they don’t do Maintenace on weekends. However, I had to work so I took the car to Midas on (car didn't have filter, needed oil change. Paid out of pocket October 2021 contacted dealership and explain maintenance light was on. Dealership stated I needed an oil change and would pay out of pocket Received oil change at jiffy lube Jiffy lube stated I needed a mount on passenger side. 4/11/22 After getting an oil change form Jiffy Lube I was told I needed a mount on the passenger side repeated. Went to Jd byrider they stated I didn't need anything and that the car was fine. Stated they tighten a screw. Explain I would be able to drive vehicle up a hill or mountain. Paid 25.00 out of pocket. 8/22/22 - Car transmission was slipping. Jd byrider stated nothing was wrong and charged me for transmission fluid. Charged me 44.69 8/22/22 - Called Jd byrider due to the on-going car situation. 8/26/22 ***** from JD byrider told me to come in so he can inspect the vehicle again. He then told me to bring the car in 8/29/22 8/29/22 ***** said I needed spark plugs and he decided to put a battery in. Charged me 25.00 My car was with JD Byrider/ from 8/29-9/9/22. They gave me a loaner car with bad brakes, dirty interior, and the windows did not work. ***** said he comdid not have time to clean the car. During the time period of JD fixing my car, the sent it to another shop. The shop said they only did what JD byrider wanted and flashed my car computer. I called corporate about my car and t

  Business Response

  Date: 09/28/2022

  The customer purchase the vehicle on September 4, 2021 from Byrider 1780 E Benson Highway Tucson, AZ. As documented on September 8, 2022, the customer has been able to put over 10,000 miles on the vehicle.  We have honored the terms of the warranty and have acted in good faith to resolve the mechanical concerns. Byrider's warranty and policy have covered $948.94 in repairs and the customers out of pocket expenses at Byrider have been $93.41 as of September 26,2022.
  Customer brought vehicle in and said it was jerking. We hooked up diagnostic computer and no codes were found but did noticed transmission fluid was low.  So, we put fluid in,  test drove and the car did not jerk.   A few days later customer stated it was jerking again. We asked the customer to bring it back and to go on a test drive with up to duplicate the problem.  We hooked up the diagnostic computer again and there were still no codes present to help with diagnosing the problem.  We changed the battery, spark plugs, throttle body clean and complete transmission filter and fluid change.  The car was still jerking at a complete stop while in gear. Our research led us to sending car to the Mitsubishi dealer to have the computer flashed/updated and that fixed the problem. The car was test driven and stopped 20 or more times with the car in gear and no issues occurred confirming  the problem was fixed.
    When we reconditioned the car originally, we did install transmission mount, engine mount, air filter and some other parts.  When customer brought back car for a mount we did tighten up 1 bolt on mount and that corrected the problem.  Regarding the missing filter, we can't speculate as to what may have occurred, but all of the service work completed at Byrider on their customer's car would not have required us to take apart the air filter housing. As mentioned in the field complaint, the customer had routine maintenance completed at outside repair shops, such as oil changes.  In a gesture of goodwill, we provided the customer with a loaner car while their car was in service.  Customer called back and reported that the brakes were noisy, and we asked the customer to bring it back in so we could look at it, but the  customer's schedule at that time did not allow for that. When the loaner vehicle was returned, we inspected the brakes and the pads were at 50%.  We scuffed up the rotors and noise was corrected.  There never was a safety issue identified with the brakes.
  After receiving  The BBB complaint we reached out to the customer and asked if customer is still having problems with the car. Customer stated that it still feels off but did not call us to let us know.  We picked up the vehicle and test drove it for over 30 minutes in stop and go traffic and could not duplicate the problem. Byrider then took car back to the Mitsubishi dealership service department for them to inspect. Mitsubishi's master technician scanned the sensors, tested the complete ignition system, tested for proper power and ground, tested electrical system, charging and cranking system. There were no active or history codes, master technician road tested with scanner hooked up and at no time did the vehicle act up.  Mitsubishi did say vehicle did have normal vibration at stop due to it being a 3 cylinder engine and vehicle is working to Mitsubishi specs.
  While we understand that dealing with any service issue may be frustrating, a pre-owned vehicle, like any other mechanical device with moving parts, will require routine maintenance and periodic repairs to ensure its continued use. Byrider will continue to give the customer great service in the future.