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ComplaintsforDermatology for Animals
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Complaint Details
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Initial Complaint
01/12/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Over a year ago I called this business to make an appointment for my cat to be seen since she had been excessively grooming leading to bleeding, scabbing, and excessive hair loss. I was redirected without my knowledge to the Phoenix location where the receptionist booked me an appointment to the Phoenix location when I specifically asked for the Tucson location. After several angry phone calls and emails I was finally booked a very late appointment to the Tucson location. The vet was fine enough. But treatment began and in order to ensure treatment was working, the vet said to call the office if there was no change in my cat. There was none, and being directed to do so I called the office to speak to the vet about changing treatment. The voicemail for the business states they'll respond in 24-48 hours, and after calling multiple times there has been no call back. I am a current patient and NEED my cat to be looked at since she is worse than when she originally came in. I can only assume the staff are either completely incompetent at answering phone calls (which everyone in the 21st century should be able to accomplish), or they're purposeful ignoring my phone calls. If it's the latter, I will take any and all legal action against the business for depriving my cat of her necessary treatment. Because of this businesses' refusal to contact me back, my cat's condition has worsened. What exactly will it take for management to comprehend the necessity in calling back patients? There have been other patients who have been dealt the same treatment, and it is inexcusable. I demand a response back from the business to see my cat who desperately needs to be taken care of. Do not think you are above legal action being taken against you in denying me treatment.Initial Complaint
12/01/2021
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
In August 2021 I had called this business requesting an appointment for my cat who has been suffering from hair loss and itching. They scheduled me an appointment in Gilbert in September when I specified Tucson without telling me. Come the morning of the appointment I figure out this is the wrong location and call the office to explain what I think happened and to reschedule. The receptionist was incredibly rude, short, and not apologetic about the problem they created. Instead of remedying the problem she referred me to call the Tucson office to reschedule instead of rescheduling herself. I called the Tucson office and was told they were booked out until the end of the year but would call me back about appointments. I received no further call back. There is no excuse for not only scheduling me for a wrong location but for lacking the customer service needed to resolve this problem, as well as not resolving the issue in the first place. How is it that at 2 different locations your receptionists lack the customer service needed to resolve issues? Is there some bias going on for why you won’t help me but will help others? Is that why there’s no phone calls being returned? What’s the excuse for your subpar behavior? How do you justify acting like this as a business? There is no excuse you could shell out for this at all. Receptionists should be trained in how to schedule patients, and management should be made aware of grievances and mistakes made. Further more, the receptionists should be held accountable for their mistakes and to fix them immediately instead of being short and rude over the phone. This business shows it’s true colors: lacking integrity, lacking customer service, incredibly rude, unreliable, unresponsive, and unprofessional.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.